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Front Desk Supervisor

2 months ago

Virginia Beach, Virginia, United States Hotel Equities Full time
Job Summary

Hotel Equities is seeking a highly skilled and experienced Front Desk Supervisor to join our team at the Crowne Plaza in Virginia Beach, VA. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Respond to guest inquiries, resolve issues, and provide accurate information in a professional and courteous manner.
  • Front Desk Operations: Supervise and coordinate front desk activities, including check-in, check-out, and room assignments.
  • Team Management: Train, direct, and coach front desk team members to ensure excellent service and quality operations.
  • Revenue Growth: Identify opportunities to increase revenue through upselling and promoting hotel amenities and services.
  • Communication: Maintain effective communication with guests, team members, and other departments to ensure seamless operations.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in hotel operations, customer service, or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic computer skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team Environment: A dynamic and supportive team environment.