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Front Desk Associate

2 months ago

Capistrano Beach Dana Point CA USA, United States DKN HOTEL GROUP Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at DKN Hotel Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Greet and welcome guests, respond to inquiries, and resolve any issues in a professional and courteous manner.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
  • Cash Handling: Process transactions, handle cash and credit payments, and maintain a high level of accuracy.
  • Team Collaboration: Work closely with other departments to ensure a smooth and efficient operation.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of one year of experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic accounting and computer skills.
Working Conditions

The Front Desk Associate will work in a fast-paced environment, standing for long periods, and frequently walking, sitting, and lifting up to 20 pounds.