Current jobs related to Help Desk - Madison - Novalink Solutions
-
Help Desk III
4 days ago
Madison, United States AE Business Solutions Full timeJob DescriptionJob DescriptionAE Business Solutions is seeking a Help Desk Analyst to take on a long-term contracting role with our client! The Help Desk Analyst will work onsite daily and resolve a variety of hardware and software issues. *No C2C inquiries, pleaseRequired skills:-Possess the ability to perform root cause analysis and issue reolution of...
-
Help Desk
5 days ago
Madison, United States Novalink Solutions LLC Full timeJob DescriptionJob DescriptionUnder the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Departmentof Financial Institutions (DFI). This position serves as an expert resource and relies on extensiveexperience and judgment to plan and...
-
Help Desk-III
20 hours ago
Madison, United States ePeople Technologies Inc Full timeJob DescriptionJob DescriptionRole:: Help Desk -IIILocation:: Madison, WI Onsite Duration:: Long TermKnowledge, Skills, and Abilities:Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions...
-
Help Desk Technician
2 days ago
Madison, United States REDLEO SOFTWARE INC. Full timeHelp Desk Enginner / IT Support AdminMust be local to WI - Day 1 onsite at MadisonMadison, WIContract Long Term100% Onsite (5 days a week). Helpdesk Roles (6+ years)Hardware and Software SupportAble to be onsite in Madison, WI 100% of the time (5 days a week)ITIL 4ITSMCompTIA A+PMP
-
Help Desk Professional
4 days ago
Madison, Wisconsin, United States V-Soft Consulting Group, Inc. Full time**Job Summary**V-Soft Consulting Group, Inc. is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients.**Key Responsibilities:**Provide excellent customer service and problem-solving skills to resolve technical issues.Familiarize...
-
Help Desk Analyst
1 week ago
Madison, United States Wisconsin Foundation and Alumni Association Full timeOverview: The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Help Desk Analystto join the Technical Services & Support Team. The Help Desk Analyst provides the best overall customer experience as the face of IT at WFAA by responding to and providing routine,...
-
Help Desk Support
2 weeks ago
Madison, United States TEKsystems Full timeDescription: This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Support
1 week ago
MADISON, United States TEKsystems Careers Full time*Description:* This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Analyst
3 days ago
Madison, Wisconsin, United States Focused HR Solutions Full timeJob Summary:Focused HR Solutions is seeking a highly skilled Help Desk Analyst to join our team in Madison, WI. As a Help Desk Analyst, you will be responsible for providing technical support and resolving complex IT issues related to hardware and software.Key Responsibilities:Perform root cause analysis and issue resolution of complex IT issues related to...
-
Help Desk Support
1 week ago
Madison, United States Teksystems Full timeDescription:This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Support
2 weeks ago
Madison, United States TEKsystems Full timeDescription: We are seeking a Helpdesk Technician to provide technical support for a top client based in Madison, WI. The environment includes Windows 10 desktops, Office 365, and various specialized applications. The role involves supporting over 10,000 users across several locations. Key Responsibilities: Provide technical support for Windows 10,...
-
Help Desk-III
2 months ago
Madison, United States Serigor Inc Full timeJob Title: Help Desk-III (Hybrid) Location: Madison, WI Duration: 1+ Months Job Description: Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received, documented, distributed, and...
-
Help Desk III
3 days ago
Madison, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:We are seeking an experienced Help Desk IV - ITSM Specialist to join our client's team in Madison, WI. The ideal candidate will have a deep understanding...
-
Help Desk-III
3 months ago
Madison, United States Serigor Inc. Full timeJob DescriptionJob DescriptionJob Title: Help Desk-III (Hybrid)Location: Madison, WIDuration: 1+ MonthsJob Description:Participates and assists in managing a team of contract support personnel who troubleshoot Microsoft M365, Teams and IT issues. Identifies areas of improvement on policies and procedures regarding how problems are identified, received,...
-
Help Desk Support
1 week ago
Madison, WI, United States TEKsystems Careers Full time*Description:* This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Infrastructure Support
4 weeks ago
Madison, United States Codeworks L.L.C Full timeJob DescriptionJob DescriptionCodeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.Who We’re Looking For:Our Client is seeking a dedicated and customer-focused Help Desk I professional to join our support team. This role is a 3rd shift position and requires...
-
Help Desk Support Tech
1 week ago
Madison, WI, United States TEKsystems Careers Full timeThis client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience supporting...
-
Help Desk Support
1 week ago
Madison, WI, United States TEKsystems Full timeDescription:This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience...
-
Help Desk Support Specialist
3 months ago
Madison, United States Codeworks L.L.C Full timeJob DescriptionJob Description*Note: This posting is not for an immediate job opening; applying here will enroll you in our talent pool for future opportunities.*About Codeworks:Codeworks, with over 25 years of experience, is a leading provider of IT staffing solutions serving Fortune 1000 companies in Wisconsin and nationally. We pride ourselves on our...
-
Madison, United States Focused HR Solutions Full timeHelp Desk Analyst - Madison, WI (100% On-site)* * Candidates MUST be current Wisconsin residents. This position is 100% on-site in Madison, WI. ** Our direct client has an opening for Help Desk Analyst # 134774. This position is for 9-12+ months, with option of extension, and will be worked 100% on-site in Madison, WI. If you are interested, please...
![Novalink Solutions](https://media.trabajo.org/img/noimg.jpg)
Help Desk
1 month ago
Under the general guidance of the IT Operations Manager, this position is responsible for growing and
operating the Information Technology Service Management (ITSM) program at Wisconsin Department
of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive
experience and judgment to plan and accomplish goals. Essential duties include performing first and
second level hardware and software support, configuring and administering the ITSM tool, leading ITSM
improvement initiatives, coaching and training junior technical support staff and IT personnel,
maintaining a high degree of professionalism including during interactions with executive leadership,
creating and implementing IT policies, procedures, standards and guidelines. The Help Desk IV is
expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position
may lead and direct the work of others. This position is responsible for providing in-person support to
DFI staff at the Hill Farms State Office building in Madison, WI.
Top 3-4 Required skills (6 or more years of experience):
• Ability to independently perform root cause analysis and issue resolution of complex IT issues
related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows,
M365).
• Effective and professional communication and interpersonal skills when dealing with a variety of
customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry
best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong
attention to detail.
Top 2-3 Nice to Have skills:
• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar
• PMP certification or similar
Requirements
Top Required Skills & Years of Experience:
At least 6 years' experience in the following:
• Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives, especially over the phone.
• Ability to identify, lead, and implement IT service improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
Nice to Have Skills:
• ITIL 4 Foundation certification or similar
• CompTIA A+ certification or similar
• PMP certification or similar