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MO - 9/5 - 134774 - Help Desk Analyst - Madison, WI (On-site)

2 months ago

Madison, United States Focused HR Solutions Full time
Help Desk Analyst - Madison, WI  (100% On-site)

* * Candidates MUST be current Wisconsin residents. This position is 100% on-site in Madison, WI. **  Our direct client has an opening for Help Desk Analyst # 134774. This position is for 9-12+ months, with option of extension, and will be worked 100% on-site in Madison, WI. If you are interested, please submit the following:
  • YOUR CURRENT RESUME
  • YOUR HOURLY RATE 

Below is the job description – Resumes due ASAP. Top Skills & Years of Experience: 
  • 6 or more years of experience in the following:
  • Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
  • Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
  • Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
  • Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.
 Top Nice to Have Skills:
  • ITIL 4 Foundation certification or similar
  • CompTIA A+ certification of similar
  • PMP certification or similar
 
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