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Infrastructure Support
4 weeks ago
Who We’re Looking For:
Our Client is seeking a dedicated and customer-focused Help Desk I professional to join our support team. This role is a 3rd shift position and requires working onsite in Madison, WI. You will be the first point of contact for end users, providing technical support on a variety of issues.
***Note: Residency Requirement: Candidates must be Wisconsin residents or willing to relocate to Wisconsin at their own expense prior to the start date. Preference will be given to local candidates or those within driving distance of Madison, WI.***
Responsibilities:
Provide exceptional customer service and technical support to end users via telephone, email, and in-person requests.
Identify, research, and resolve basic IT issues, including troubleshooting hardware and software problems.
Document, track, and monitor technical problems to ensure a timely and efficient resolution.
Adhere to established guidelines and procedures to perform job functions, with minimal need for independent judgment.
Maintain exceptional attendance and punctuality in a 24x7x365 support environment, including working on holidays and potentially adjusting work hours and overtime as necessary.
Qualifications:
Customer Service Experience: Minimum of 6 months of experience in a customer service role, ideally within an IT or technical support environment.
Basic IT Troubleshooting: Familiarity with basic IT troubleshooting practices and principles.
Call Center Experience: At least 6 months of experience working in a call center environment, handling customer inquiries and providing support.
Preferred: Previous experience in an IT Support Desk or Technical Support Call Center role is highly desirable.
About Codeworks:
Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, or national origin.
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