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Help Desk Support

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Madison, United States TEKsystems Full time

Description: This client is seeking someone to work on there helpdesk team. Their environment is Win 10 on the desktop, O365 and various inmate related applications. A lot of the support calls will range from basic password resets, to internet connectivity to issues sending/receiving emails. he ideal candidate will have 1 + years of helpdesk experience supporting hardware / software, Windows 10, O365, and have worked in a call center/help desk environment as knowledge of an ACD system is preferred. This is a call-center environment so the staff gets measured on typical helpdesk/call-center metrics including call times, time that you are unavailable, wrap up time, etc. If they have strong people skills and good technical knowledge they will be a great fit. Skills: Helpdesk, Windows, Office, Support, Troubleshoot, customer service, Outlook Top Skills Details: Helpdesk, Windows, Office, Support, Troubleshoot, customer service, Outlook Additional Skills & Qualifications: Strong customer service experience. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.