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Help Desk Support Technician

2 months ago

Boca Raton, United States Sage Dental Full time

Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to take the next step in your career and want a position with excellent earning potential with a stable, growing company, Sage Dental has what you are looking for.

Overview

Sage Dental Management is looking for a Help Desk Support Technician to join our growing team in Boca Raton, FL This position will provide technical assistance to computer system users and will answer questions or resolve computer problems for clients in person, via telephone or from a remote location. This position may also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Some nights, weekend, and on call duties are required. Travel to set up new locations is also required.

Responsibilities

  • Must be able to be onsite, M-F, in our Boca Raton office. This is not a remote role.
  • Provide technical support and communicate technical information to all Sage Dental computer end users
  • Strong customer service skills (able to take phone calls from non-technical end users in a personable and professional manner)
  • Work on help desk request via ticketing system and follow up when required
  • Document all relevant information, troubleshooting steps taken, and resolution
  • Maintain SLA expectations and ticketing processes and procedures
  • Collaborate with teammates on hardware and software issues and escalate as needed
  • Install and troubleshoot hardware, software, and/or peripheral equipment
  • Support and troubleshoot Windows operating system, Microsoft Office 365 applications, printers, and third-party applications to determine root cause of issue
  • Use of Office 365 products such as Outlook, Teams, and Excel
  • Maintain cleanliness and organization of work space
Qualifications
  • Minimum of 1-3 years of experience in a help desk role.
  • Certifications are a plus.
  • Experience supporting Windows machines, Citrix, O365 apps, and printers preferred.
  • Excellent communication (verbal and written), interpersonal, time management, and developmental skills.
  • Strong problem solving and critical thinking skills.
  • Ability to learn new technologies quickly.
  • Must be a team player
  • The ability to work 8:00am - 5:00pm, overtime, nights, weekends, and participate in on call rotation is required.
  • Must have reliable transportation and willingness to travel to set up new locations and support existing ones is required.
What Sage Offers
  • Work location: Sage Dental Support Center located in Boca Raton, FL 33487.
  • Growth opportunity.
  • Competitive base pay.
  • Bonus programs (job specific).
  • Benefits such as: Health Insurance, In-House Dental Program, PTO, Holiday Pay, Direct Deposit, 401K and more