Full-Time Front Desk/Client Services Representative

3 weeks ago


Boca Raton, United States Therapeutic Oasis Full time

We are seeking a compassionate, outgoing individual for the Front Desk/Client Service Representative position at our therapy office located in Boca Raton. The Front Desk/Client Service Representative is responsible for welcoming Clients into our office with warmth and compassion and facilitating the scheduling and payment processes. This position requires a solid understanding of office administration, superior communication skills, and a commitment to providing compassionate care to our clients. Excellent growth opportunity for the right individual. JOB DETAILS Create and maintain a warm and welcoming environment for Clients, visitors and Team Warmly greet all Clients and visitors Direct clients on campus Open and close building at the scheduled time Assume responsibility for the daily care and upkeep of lobbies, restrooms and all public areas Help Clients schedule and coordinate appointments Assist Clients with completing necessary paperwork and forms Assist Clients in paying for Oasis services Facilitate Client-Therapist Communication Communicate essential Client information to other Team Members Manage calls, take messages and retrieve voicemail Distribute faxes and mail as required Safeguard client’s Protected Health Information as required by HIPAA and Therapeutic Oasis Policies and Procedures Maintain updated client information including addresses, phone numbers and insurance plans Scan Client paperwork to EHR Be familiar with Therapeutic Oasis Emergency Operation Policies and Procedures Assist and support other Team Members in their efforts to provide exceptional service and care to every Client QUALIFIED CANDIDATES MUST Demonstrate professionalism and compassion in all aspects of their presentation Have 2 or more years customer service and/or medical office experience Possess excellent writing and communication skills Possess excellent computer skills Effectively organize and manage multiple tasks Be highly skilled in Microsoft Word QuickBooks experience a plus Knowledge of insurance billing a plus Be authorized to work in the United States Be willing to work occasional shifts in the Jupiter office We are a team of passionate, caring individuals who strive to provide the highest caliber of care to our Clients. The Oasis family has a reputation for caring and professional excellence in the mental health and wellness communities. Spend your day working in an environment where personal growth is encouraged, work-family balance is respected, mindfulness and creativity are emphasized, and where you are valued for your contributions. #J-18808-Ljbffr



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