Field Supervisor

1 month ago

Indianapolis, United States Service Experts Full time

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT

Service Experts Company Perks and Benefits for YOU

Top Pay for Top Performers, including incentive and bonus opportunities, depending on the position

Generous PTO provided:

  • 20 paid days off within your first year of employment (vacation & national holidays)
  • 25 paid days off after your 2nd year of employment 
  • No layoffs during Slow Season - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
  • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee medical
  • Company-provided smart phone, tablet, uniform plan, and tool replacement program
  • We'll make you better at what you do with our internal Training Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
  • Company-paid employee Life Insurance with options for YOU and your Family
  • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing

Position Summary: 

Supervises technicians and helpers who are installing, maintaining, and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager. 

 Key Responsibilities: 

  • Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer  
  • Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.  
  • Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality- control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.  
  • Trains employees on technical skills, company processes and procedures, and safety rules and practices  
  • Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction  
  • Ensures company property, vehicles, and tools are being used, maintained and properly accounted for  
  • Represents the company professionally, honestly, and ethically in all business matters and activities  
  • Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.  
  • Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives  
  • Serves as a resource to the sales staff on technical issues regarding products and services  
  • Assists the General Manager with administrative tasks and other duties as needed or assigned  
  • As needed to meet customer needs, performs service, maintenance, and installation work  
  • Performs similar/other duties as needed or assigned  

Desired Skills and Qualifications: 

  • High school diploma or GED with additional training and 5 plus years' experience in HVAC with technical training certification required  
  • Demonstrated basic leadership skills  
  • Demonstrated ability to train others in technical skills and effective customer service  
  • Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area  
  • EPA and safety certifications required  
  • Advanced skills in servicing heating, air conditioning, and ventilation equipment as well as related accessories  
  • Proficient mechanical aptitude and the ability to operate all necessary tools and equipment  
  • Proficient and able to operate all necessary tools and equipment to perform various service projects  
  • Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on HVAC equipment  
  • Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervision  
  • Proficient and able to install a basic duct fitting  
  • Advanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.  
  • Ability to calculate heat gain and loss on buildings using approved methods  
  • Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns  
  • Effective and efficient time-management and organizational skills  
  • Valid driver's license with acceptable driving record  
  • Available to work flexible hours and on-call shifts as needed  
  • Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.  
  • Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas  
  • Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt  
  • Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception  
  • Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

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