Eligibility Supervisor
3 months ago
General information
Job Posting Title Eligibility Supervisor - Indiana Eligibility Date Thursday, June 20, 2024 City Indianapolis State IN Country United States Working time Full-time
Description & Requirements
Maximus is currently hiring for an Eligibility Supervisor to support our Indiana Eligibility team in Indianapolis, IN.Essential Duties and Responsibilities:
- Research escalated calls and decide the disposition of the case either for further escalation or to be reviewed by response team for resolution.
- Review calls monitored by quality control to determine if findings are agreed upon or if a challenge will be made.
- Create reports and analyze statistical data regarding CSR performance.
- Review monitored calls from Quality Control to determine feedback to be delivered to CSRs for development.
- Monitor and review overall CSR performance.
- Update performance files with data pertaining to direct reports overall performance.
- Create performance plans and disciplinary actions as needed.
- Answer questions pertaining to client calls.
- Assist direct reports in the usage of tools including Knowledge Source, MaxE, Perinate, and all software used on a daily basis.
- Field escalated calls directed to SEU from supervisors when they are no longer able to assist.
- Monitor the incoming call queue
- Perform other duties as may be assigned by management.
Minimum Requirements- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Must be willing and able to work onsite in Indianapolis, IN- Minimum of 6 months of experience as an Eligibility Specialist supporting the Indiana Eligibility program required
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Eligibility Supervisor
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