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Regional Field Service Supervisor

2 months ago

Indianapolis, Indiana, United States Technical Safety Services Full time
Job Overview

About Us

Technical Safety Services (TSS) is a prominent independent provider of laboratory and hospital services, operating across the United States. We cater to leading life sciences and healthcare organizations, as well as esteemed research institutions. Our expertise lies in delivering environmental monitoring solutions and comprehensive testing, calibration, and certification services for controlled environments, medical gas systems, and laboratory equipment.

Position Impact

The Field Service Manager plays a vital role in overseeing the daily operations within their designated region. This includes supervising field service personnel and managing workflow to meet productivity and service quality standards. The primary responsibility of the Field Service Manager is to lead and coordinate the activities of staff engaged in testing, certification, and related services, ensuring effective training, development, and performance management.

Key Responsibilities

  • Lead and develop a team of field service technicians servicing a specific geographical area with a diverse range of service offerings.
  • Collaborate with upper management to achieve efficiency and productivity targets, aligning with financial and regional growth objectives.
  • Work closely with senior staff and the training department to ensure adequate training and development for field personnel.
  • Coordinate with operations to optimize technician scheduling and address any logistical challenges.
  • Maintain active involvement in resolving customer issues and equipment-related concerns.
  • Occasionally perform testing, certification, environmental monitoring, calibration, and other services at client locations across various laboratory, hospital, and pharmacy environments.
  • Serve as a liaison between departments, providing support to other managers and corporate shared services.
  • Undertake additional responsibilities as assigned.

Compensation and Benefits

TSS offers competitive salaries and a comprehensive benefits package, including:

  • Annual salary range of $75,000 - $110,000
    (Salary determined by education, experience, skills, and internal equity.)
  • Medical, vision, and dental insurance coverage
  • 401(k) plan with company matching contributions
  • Long-term and short-term disability insurance, along with life insurance
  • Generous Paid Time Off (PTO) and company-paid holidays

Qualifications

Education and Experience

  • High school diploma required; bachelor's degree in a related field preferred.
  • Minimum of 2 years of relevant leadership experience, including profit/loss management and key performance indicators.
  • Some experience in people management is necessary.
  • A combination of education, training, and relevant experience may fulfill requirements.

Skills and Abilities

  • Exceptional customer service and relationship-building skills.
  • Proven leadership, business acumen, and management capabilities.
  • Proficient in Microsoft Office applications.
  • Strong interpersonal skills to foster collaboration and productivity within cross-functional teams and with customers.
  • Ability to guide a team towards achieving business objectives.
  • Excellent verbal and written communication skills, including the ability to provide constructive feedback.

TSS is an equal opportunity employer that values diversity. We encourage individuals interested in this role to reach out for further discussion.