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Operations Support Specialist

3 months ago

Clearwater, United States Lightspeed Construction Group Full time

At Lightspeed Construction Group, we take a people-first approach to construction. We know communications infrastructure construction isn't just about fiber and towers. It's about collaboration and honesty. At Lightspeed, a Full Circle Fiber Partners company, we bring more than steel toes and hard hats to the job site - we bring teamwork and integrity, and we do everything with a mindset of safety. Just as a well-placed network connects a community, a well-organized team powers all projects to success. Service excellence, pioneering experience, and a passion for what we do - that's Lightspeed.

Lightspeed is a dynamic organization of diverse, customer-focused people committed to our Core Values: Service Excellence, Accountability, Safety, Integrity, Fairness and Mutual Respect. We are looking for motivated and professional individuals to grow with our team. Lightspeed offers competitive wages and a comprehensive benefit package that includes health, dental, matching 401K and more.

Job Summary
The Operations Support Specialist is responsible for aiding technicians, Leads and construction managers in the field through various channels of communication.

Minimum Required Qualifications

  • Ability to meet Charter Crim Shield background requirements.
  • Knowledge of telecommunications industry preferred
  • Ability to read, write, speak, and understand English.
  • Ability to work in a team atmosphere
  • Ability to communicate effectively
  • Ability to handle multiple projects and tasks and meet deadlines
  • Ability to maintain confidentiality
  • Ability to make decisions and work collaboratively with others to solve problems
  • Ability to prioritize and organize effectively
  • Ability to analyze and interpret data
  • Ability to effectively present information
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to think strategically and anticipate future trends, needs and expectations
  • Strong knowledge of MS Office software including Excel
Major Duties and Responsibilities:
  • Oversight of the jobs within a set geographical area to ensure timeframes are met. Researching work order history and communicating that to our field personnel.
  • Communicating via email or phone with our customer on estimated times of arrival. Assisting technicians through Workforce Management with
  • Verifying all incomplete jobs with Technicians and Charter. Verifying that all pictures have been provided for these jobs and submitting this information.
  • Scheduling 'pre-bury' and 'post-bury' jobs in the Carolinas.
  • Provide clear and concise communication to various levels of the organization.
  • Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service.
  • Ensure required reports are timely, accurate and complete.
  • Call customers with estimated times of arrival on late workorders.
  • Take all company phone calls and send them to the appropriate personnel.
  • Check metrics for installation technicians on "call to close" list.
  • Enter labor hours for our construction department.
  • Fill out Construction Street sheets and send them to our customer.
  • Print maps and workorders for construction foreman.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Follow and enforce the Company's policies and procedures
  • Additional responsibilities may arise as dictated by our customer.
Qualifications:
  • 2+ years of previous high-volume dispatching experience
  • Telecommunications or cable industry work experience a plus
  • Proficient in Microsoft Word, Excel, and Outlook


Working Conditions- Office environment, shifts are three days on and four offs

Disclaimer Statement

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.