IT Support Specialist
2 weeks ago
Position: Technical Support Specialist
Location: Onsite
Contract Duration: 4 months
Compensation: $23.00/hr
Essential Qualifications:
- High School Diploma or Equivalent
- 1-2 years of experience in IT Desktop Support
- Proficient in assisting end users, basic hardware diagnostics, ticket management, and imaging using SCCM, Autopilot, and Active Directory
- Positive attitude and eagerness to learn
- Outstanding communication and customer service abilities, with a knack for problem-solving during customer interactions
Preferred Qualifications:
- Experience in the healthcare sector
- Familiarity with enterID, Azure, and Intune
Daily Responsibilities:
Our client is seeking a Technical Support Specialist to assist with a Windows 11 upgrade initiative. The selected candidate will engage directly with hardware troubleshooting, interact with end users, manage the ticketing system, and maintain accurate documentation of tickets. This role will involve overseeing end users while executing PC, laptop, and software upgrades. The ideal candidate will possess hands-on experience in software and hardware installations, configuring Windows PC systems, and providing level 2 and 3 support. Responsibilities will include tracking inventory and assets, as well as installing and configuring systems. The candidate is expected to refresh a significant number of machines weekly, ensuring efficient deployment and disposal processes while maintaining strong communication skills throughout customer interactions.
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