Flex Branch Operations Assistant

4 weeks ago

New York, United States IAA Full time

IAA Holdings, LLC (IAA), is seeking a Flex Branch Operations Assistant to join our team remotely within the East Coast

The Flex Branch Operations Assistant addresses all customer and branch inquiries under the direction of the Flex Branch Supervisor and assigned Branch Manager including all clerical duties needed in the office, performing various yard functions, including Loader Operation, to ensure that all key information is recorded on incoming vehicles and assist with upkeep and maintenance of these vehicles throughout the sale process.

Key Accountabilities:

  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments, enter data into the computer system
  • Reference pricing and delivery information
  • Respond to customer questions, complaints, and requests
  • Perform word processing assignments, filing, and related clerical duties
  • Process all necessary paperwork in preparation for auction day, securing necessary approvals
  • Follow well-established procedures and under the close direction of the supervisor
  • Open to learning automobile titling
  • Help with other office functions as needed
  • Vehicle check-in by recording and filing information on vehicles being assigned to the facility
  • Detail (thoroughly clean) vehicles to improve their appearance for purposes of enhancing their value at auction
  • Operate passenger vehicles in a safe manner, to move the vehicles around the facility and store them in the appropriate location at the branch
  • Assist visitors by providing appropriate guidance and/or directing them to the appropriate person for additional assistance
  • Experienced loader operation
  • Immediately report all violations of company policy to a supervisor or manager
  • Is a subject matter expert for Yard Attendants, Loader Operators, and Customer Service Representatives
Additional Information:
  • Able to communicate and interact effectively with customers & towers
  • Basic computer skills
  • Time management skills
  • Ability to work independently
  • Clear communication skills
  • Professional and clean appearance
  • Ability to function well as part of a team
  • Must be willing to learn how to operate a forklift
  • General mechanical knowledge of the makes and models of vehicles required
  • Experience in the equipment rental or construction industry and/or related field preferred
  • Basic automotive repair skills preferred
  • Previous forklift operating experience
  • Must be able to lift and carry up to 75 lbs. and perform activities that involve stooping, bending, standing, and walking for reasonable periods
Education and other requirements:
  • High School Diploma or equivalent
  • 0-2 Years of related experience
  • Loader Operator Certificate
  • Driver's license required
  • 75% travel requirement
  • 18+ age requirement


In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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