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Branch Operations Leader

2 months ago

New York, New York, United States Bank of Hope Full time

Role Overview: The Branch Operations Leader plays a pivotal role in enhancing the performance of our banking centers by identifying and recruiting exceptional talent, establishing clear objectives for the branch and its employees, and implementing effective strategies to meet sales and service targets.

Key Responsibilities:

  • Drive success by consistently achieving sales, service, and operational performance metrics through effective sales referrals, comprehensive training oversight, and the delivery of outstanding customer service.
  • Utilize leadership capabilities to inspire, mentor, and develop team members to reach their fullest potential.
  • Keep staff informed of updates regarding new procedures, operational processes, product modifications, sales and service outcomes, and regulatory changes, ensuring proper execution of these updates.
  • Build collaborative relationships with the branch team to connect customers with the right business partners for specialized financial services.
  • Address and resolve customer complaints and concerns promptly and satisfactorily.
  • Develop staff schedules to align with customer traffic patterns.
  • Collaborate effectively with the Deposit Operations Department and other divisions to resolve operational issues swiftly.
  • Maintain a satisfactory audit rating by adhering to all necessary banking protocols and policies.
  • Foster a positive working environment for all branch personnel.
  • Organize and oversee training sessions to ensure all staff are well-versed in policies, procedures, regulatory compliance, and other pertinent information related to branch operations.
  • Perform various essential duties to ensure the smooth operation of a retail branch in a sales and service-oriented environment.
  • Reconcile general ledger balances and accounts.
  • Train employees on branch operations.

Compliance Responsibilities:

  • Oversee compliance with BSA, CRA, Fair Lending, and other regulations.
  • Approve Currency Transaction Reports (CTR) and monitor daily transactions to ensure timely filing.
  • Conduct Enhanced Due Diligence for high-risk customers and prepare necessary documentation as requested by the BSA department.
  • Regularly review teller journals to ensure accurate information is recorded for BSA monitoring.
  • Ensure New Accounts personnel complete the New Account Checklist accurately when approving new account documents.
  • Coordinate with the bank's BSA manager to assess potential matches with OFAC and NCCT lists.
  • Report suspicious activities to BSA officers and prepare SAR evaluation sheets as needed.
  • Adhere to all procedures necessary to maintain compliance with the BSA program.
  • Ensure that CRA and compliance requirements are met and that the branch follows all relevant policies and procedures.

Qualifications:

  • A minimum of five years of experience in the banking sector, with at least three years in a supervisory capacity.
  • Strong analytical skills to interpret financial information and perform complex calculations.
  • Thorough understanding of banking regulations, compliance documentation, and reporting requirements.
  • Ability to present a professional image when interacting with customers and colleagues.

Compensation: The salary range for this full-time position is competitive and commensurate with experience and qualifications, supplemented by bonuses and benefits.

Note: This job description outlines the essential duties and requirements of the position. It is not exhaustive and may be subject to change based on the needs of the organization.