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Patient Care Coordinator

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Madison, United States Mission Veterinary Partners Full time

Overview

Northside Animal Hospital has an exciting opportunity for

a Patient Care Coordinator (PCC) to join our team

Location: 2121 North Sherman Avenue, Madison, WI 53704

Shift Details: This is a Full time position (30+ hours/week). Weekday hours will be four 10-hour shifts starting at 7:30 am. Must also be available for 1-2 Saturday mornings per month.

Pay Range: $15.00 - $18.00/hour (based on experience)

Start Availability: August 2024

What We Are Looking For: Our Patient Care Coordinator is the liaison between the staff and our valued clients. The ideal candidate for this position requires excellent verbal communication skills to effectively convey the importance of veterinary care to clients. Strong active listening skills are essential for addressing client questions and concerns. Emotional intelligence and social awareness are highly valued traits. Additionally, the role demands the ability to multitask in a fast-paced environment.

What We Offer

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities

Essential Functions
  • Maintains and upholds the Core Values and Mission Statement of MVP.
  • Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
  • Warmly welcomes clients upon their arrival and escorts them to the exam room.
  • Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
  • Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
  • Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
  • Schedules follow-up appointments and future wellness visits.
  • Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
  • Clearly explains discharge instructions and addresses client inquiries.
  • Handles client checkouts and collects payments in the exam room.
  • Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.
Additional Functions
  • Performs other related duties as assigned.

Qualifications

Required Knowledge, Skills and Abilities:

  • Passionate about delivering exceptional client service.
  • Genuine love and appreciation for animals.
  • Friendly, personable, and committed to ensuring client satisfaction.
  • Proficient in active listening and accurate transcription of medical information.
  • Thrive on serving and assisting people.
  • Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
  • Strong computer literacy and typing skills.
  • Effective communication skills, both written and verbal.
Required Education and Experience
  • High school diploma.
Preferred Education and Experience
  • Medical terminology
Physical Requirements
  • Prolonged periods of standing and working on a computer.
  • Ability to bend down and lift up to 40lbs unassisted.

Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to (see below) and let us know the nature of your request and your contact information.