PC Support Manager

1 month ago

Charlottesville, United States General Dynamics Information Technology Full time

Req ID: RQ183029

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: SCA

Skills:

Computer Hardware,Computer Support,Hardware Management

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

PC Support Manager – TS/SCI required

Transform technology into opportunity as a PC Support Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a PC Support Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on PC Support Manager joining our team to support INCOM Army.

HOW A SENIOR PC SUPPORT MANAGER WILL MAKE AN IMPACT

  • Responsible for overall personal computer activity.

  • Establishes and implements PC policies, procedures and standards, and ensures their conformance with information systems goals and procedures.

  • Studies and projects PC resource requirements including personnel, software, equipment and facilities, and makes recommendations to management.

  • Maintains currency in new developments and technology.

  • Provides for the training of department staff and end users.

  • Directs setup and maintenance of library and materials for end user reference and reviews department staff. Ensures that security procedures are implemented and enforced.

  • Provides leadership in th effective use of internal data processing, automated office systems and data communications. May also manage LAN services.

  • Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components to the extent required to perform maintenance services

  • Undertakes minor system tasks (e.g., loading software, rebooting systems) in support of hardware maintenance and operations functions

  • Installs and incorporates new releases, updates, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)

  • Operates and applies automated hardware management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade hardware

  • Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel

  • Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock

  • Provides technical assistance to responding field service personnel

  • Assists in repairing computers, printers, digital senders, etc.

WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor's Degree with 12 years of experience or Master’s Degree with 10 years of experience

  • Required Skillset:

  • Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

  • Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success

  • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

  • Security Clearance Level: TS/SCI

  • Required Certification(s):

  • DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract

  • IAT II 8570/8140 Baseline Certification Security+ or equivalent

  • Required Computing Environment Certification: MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals etc

  • ​ Location : On Customer Site

  • Additional :

  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract

  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

  • Travel may be required to support the mission

GDIT IS YOUR PLACE:

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holidays

#GDITPriority

#GDITINSCOM

#I2TS4

#GDITArmy

The likely hourly rate for this position is between $22.24 - $30.10. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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