Technical Support Specialist
5 days ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will provide second-tier support to end-users for PC, server, mainframe applications, and hardware.
Key Responsibilities:
- Provide technical support to end-users for PC, server, mainframe applications, and hardware.
- Handle problems that the first tier of help desk support is unable to resolve.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Requirements:
- TS/SCI clearance (willing/able to obtain CI poly)
- BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience
- Security+
- Computing Environment Cloud Practitioner Certification (can take course following start)
Work Environment:
Fully on-site position with shift work (2nd or 3rd shift with rotating weekend shifts every 6-7 weeks) and expected to work on holiday shifts.
Hourly Pay Rate Range: $23.30/hr-$33.00/hr
We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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