TS/SCI Help Desk Support Specialist

2 hours ago


Charlottesville, Virginia, United States Insight Global Full time
Job Summary

We are seeking a highly skilled TS/SCI Help Desk Support Service Specialist to join our team. As a key member of our support team, you will provide second-tier support to end-users for PC, server, and mainframe applications and hardware.

Key Responsibilities
  • Provide second-tier support to end-users for PC, server, and mainframe applications and hardware.
  • Handle problems that the first tier of help desk support is unable to resolve.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and high level of technical skill in field of expertise.
  • Escalate more complex problems to Senior Level.
Requirements
  • TS/SCI clearance (willing/able to obtain CI poly)
  • BA/BS degree with 5+ years of experience or Associates degree with 7+ years of experience
  • Security+ certification
  • Computing Environment Cloud Practitioner Certification (can take course following start)

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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