IT Help Desk Support
13 hours ago
Responsibilities:
- Respond to requests for technical assistance via phone or electronically (tickets).
- Educate end-users on how to resolve various hardware and software problems.
- Diagnose and resolve technical hardware and software issues.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes and updates.
- Setup new user hardware/ software.
- Maintain hardware and software inventory.
- Clone computer using imaging software; maintain clone images.
- Provide technical assistance for all printers and scanners.
- Provide technical assistance to users for network, VPN, web based portal and wireless issues.
- Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.
Skills Required:
- At least 2 years' experience supporting Windows 10 desktop/laptop PCs
- Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Experience installing software, patches, updates on Desktops, Laptops, Servers
- Experience troubleshooting basic network, software, printing problems
- Customer Service Experience a must
Skills Preferred but not required:
CompTIA A+, Security+ or Network+
Location: Hampton, VA
Hours: 7:30am - 4:30pm and 8:00am - 5:00pm (rotating)
Benefits:
- Company Paid Parental Leave
- Company Paid Life Insurance
- Short Term & Long-Term Disability
- Paid Holidays
- Health and Wellness program
- Volunteer Time
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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