IT Help Desk Support

13 hours ago


Charlottesville, United States Networking Technolgies & Support Full time

Responsibilities:

  • Respond to requests for technical assistance via phone or electronically (tickets).
  • Educate end-users on how to resolve various hardware and software problems.
  • Diagnose and resolve technical hardware and software issues.
  • Track and route problems and requests and document resolutions.
  • Stay current with system information, changes and updates.
  • Setup new user hardware/ software.
  • Maintain hardware and software inventory.
  • Clone computer using imaging software; maintain clone images.
  • Provide technical assistance for all printers and scanners.
  • Provide technical assistance to users for network, VPN, web based portal and wireless issues.
  • Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate.

Skills Required:

  • At least 2 years' experience supporting Windows 10 desktop/laptop PCs
  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
  • Experience installing software, patches, updates on Desktops, Laptops, Servers
  • Experience troubleshooting basic network, software, printing problems
  • Customer Service Experience a must

Skills Preferred but not required:

CompTIA A+, Security+ or Network+

Location: Hampton, VA

Hours: 7:30am - 4:30pm and 8:00am - 5:00pm (rotating)

Benefits:

  • Company Paid Parental Leave
  • Company Paid Life Insurance
  • Short Term & Long-Term Disability
  • Paid Holidays
  • Health and Wellness program
  • Volunteer Time

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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