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Sales Support Coordinator

4 months ago

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Middleby Coffee Solutions Group, based in Seattle, takes pride in manufacturing the highest quality commercial espresso and super automatic bean-to-cup machines. Our commitment to excellence is reflected in the Synesso and Concordia brand names, each known for distinct qualities that enhance the coffee experience. Synesso, celebrated for exceptional engineering and durability, empowers baristas to create the finest espresso drinks. Concordia, on the other hand, is renowned for speed and efficiency, offering an easy and elevated coffee experience.

Middleby Coffee Solutions Group is dedicated to providing innovative solutions and exceptional service to our customers. We are seeking a Sales Support Coordinator to join our dynamic sales and customer support team. This role is critical in ensuring seamless operations between our sales, customer care, and logistics departments.

Position Summary

The Sales Support Coordinator will play a pivotal role in facilitating communication and coordination among various departments to enhance customer satisfaction and streamline sales processes. This position requires a detail-oriented, proactive individual who excels in a fast-paced environment.

  • Deliver outstanding customer service in all interactions, ensuring a positive experience for all external parties. As a company representative, uphold a hospitable and clear communication approach.
  • Enter and review sales orders to fulfill customer needs efficiently.
  • Track all machine orders in the internal ERP system from order entry to installation.
  • Interact directly with customers to prepare and issue necessary documents, such as order verification reports, and send tracking information upon machine shipment.
  • Provide additional support to the shipping department as needed.
  • Continuously work on improving processes and documentation.
  • Develop long-term professional relationships with employees, vendors, external representatives, third-party dealers, and customers.
  • Maintain accurate, compliant, and organized paper and electronic business records.
  • Perform other duties as assigned.

Qualifications/Skills Requirements

  • Exceptional Customer Support skills
  • Intermediate computer skills
  • Previous CRM/ERP working knowledge a plus
  • Good written and verbal communication skills
  • Strong sense of time organization and urgency
  • Able to work independently and within a team

Education, Experience, and Licensing Requirements

  • High school diploma, GED, or equivalent
  • 6 months retail, or customer service experience
  • Experience in the coffee industry is a plus
  • Forklift Certification within 90 days of job entry date

Physical Requirements

Capable of lifting and/or moving objects weighing up to 75 lbs. Must be able to sit, stand, stoop, and walk for prolonged periods.

Perks and Benefits

  • Extensive 401(k) plan with company matching.
  • Generous paid time off
  • 10 paid holidays
  • Medical, dental, and vision plans for you and your family.
  • Flexible spending accounts (FSA) and health savings account (HSA)
  • Paid short-and long-term disability programs.
  • Paid Life and accidental death and dismemberment insurance
  • Unlimited Free Coffee on site and opportunity to work around people with passion for coffee

Hourly Pay Rate: Up to $26 per hour. This is a full time position.

Company relocation benefits will not be provided for this position. To be considered, you must reside in or within commuting

distance to Renton, WA.

MCSG. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.