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Business Systems Analyst Trainer Senior

1 month ago

Washington, United States Serigor Inc Full time
Job Title: Business Systems Analyst Trainer Senior (Onsite)
Location: Washington, DC
Duration: 12 Months+

Job Description:
BA/trainer, you'll be responsible for developing business process flow diagrams, supporting Product Owners in creating user stories & acceptance criteria, & collaborating with various stakeholders to capture business requirements/ 4 day on site

Responsibilities:
  • Business analysis and process mapping
  • Develop comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize key processes and workflows.
  • Collaborate with Product Owners to gather requirements and translate them into user stories and acceptance criteria, ensuring clear communication and alignment between stakeholders.
  • Engage with Functional CRM consultants and CRM Developers to understand workflow intricacies and provide valuable insights for system enhancements.
  • Act as a liaison between business users and technical teams, bridging the gap to ensure the successful communication of requirements and product vision.
  • Training and organizational change management
  • During the process of creating business process flow diagrams, make note of major changes that will require training and organizational change management support
  • Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
  • Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
  • Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
  • General
  • Stay updated on industry trends, best practices, and emerging technologies related to business analysis and CRM systems, proactively recommending improvements and innovative solutions.

Skills:
SkillsRequired / DesiredAmountof ExperienceBA experienceRequired15YearsProject management skills with the ability to prioritize tasks and meet deadlinesHighly desired5YearsRequirements gathering and documentationRequired15YearsMS Office/PowerPoint experienceRequired5YearsHands-on end-user training on Dynamics 365Highly desired3YearsDevelop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system supportRequired5YearsProven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteriaRequired5YearsBusiness Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATIONRequired5YearsExperience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePointHighly desired3YearsExperience in Child Welfare Agency.Required1Years