Technical Support Field Technician I

4 weeks ago


Montgomery, United States H&R Block Full time

Job Description:

  • Provide technical support for PC, peripheral, network, and software issues for field company offices
  • Setup, troubleshoot, and support hardware and software for offices
  • Maintain inventory of district resources and computer equipment
  • Communicate and coordinate with business partners and lead technicians for issue resolution
  • Document hardware problems and solutions within the ticketing system
  • Maintain technical knowledge of supported products and handle field contacts
  • Experience with Windows environment, network configurations, and MS Office
  • Ability to work independently or on a team with strong communication and problem-solving skills
  • Valid driver's license and access to a motor vehicle


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