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Technical Support Specialist

2 months ago

Montgomery, United States Eastridge Full time $24 - $33
Job DescriptionJob Description

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities.We are hiring a Technical Support Specialist for a automotive service and IT system related company. Rotating schedule from 5 am–5 pm PST. For immediate consideration, apply today.

Job Description/Duties:

Requirements

  • Previous experience with vehicle diagnostic systems and proficiency in handling scan tool devices (1-2 years of experience minimum, more is better)
  • In-depth knowledge of Hyundai and Kia vehicle systems and diagnostic procedures
  • Strong analytical aptitude and problem-solving skills.
  • Exceptional communication and interpersonal abilities.
  • Capacity to work independently and collaboratively within a team environment
  • Fluency in English is required, and fluency in Spanish and Korean is a plus

Physical Requirements

  • Normal office duties
  • Work may require occasional weekend and/or evening work.

Responsibilities

  • Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas
  • Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas
  • Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices
  • Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality
  • Collaborate with cross-functional teams to identify and implement process improvements
  • CRM system is based on Microsoft Dynamics 365
  • Products run on PC and Android Tablets





Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees.From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment.Information about those benefits will be communicated when applicable.


Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.


Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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