Desktop Support Analyst

1 month ago

St Louis, United States Kennedy Capital Full time

Kennedy Capital Management (KCM) is a St. Louis based boutique investment firm in business for more than 40 years. We are currently searching for a Desktop Support Analyst to join our Technology Team.

The Desktop Support Analyst is responsible to provide end-user application and technical support, crisis management, and system maintenance. This role serves as the first point of contact for technical issues, working closely with team members to resolve problems efficiently. The role also documents user requirements, configures systems, and contributes to application upgrades and training.

Essential Functions:
  • Act as the first point of contact for technical queries, providing timely and effective application support through various channels (remote access, desk-side, phone, email, IM, walk-ups).
  • Assist in identifying whether an issue is related to a potential system outage or crisis and escalate it to the appropriate contact for resolution.
  • Gather and document user requirements, system configurations, and procedures to support application updates and enhancements.
  • Perform system configurations, application integrations, and regular maintenance to ensure high performance.
  • Respond promptly to technical issues, including after-hours and weekend support when required.
  • Assist with application support, end-user training, implementation, and upgrades to maximize user proficiency.
  • Manage user onboarding and offboarding processes, ensuring proper setup, access control, and deactivation of accounts.
  • Oversee the refresh and replacement of hardware and systems, ensuring minimal disruption and adherence to standards.
  • Maintain accurate records of system processes and user documentation to ensure clear and updated information.
  • Implement security measures, ensuring appropriate role-based permissions.
  • Stay updated on technology best practices, proposing and implementing solutions to improve system performance.
Desired Skills and Qualifications:
  • Bachelor's or Associate's Degree in Computer Science, Information Systems or related field, or equivalent IT experience is required.
  • Technical certification in a relevant field is preferred.
  • Minimum of 1 year of IT experience required, preferably in a diverse technical environment.
  • Proficiency in Microsoft endpoint software including current versions of Windows and Office and familiarity with mobile devices (iOS, iPadOS, Android).
  • Experience with troubleshooting tools and the ability to diagnose and resolve technical issues efficiently.
  • Strong attention to detail and excellent written and verbal communication skills.
  • Experience implementing best-practice processes / procedures.
  • Ability to work collaboratively as a team player and interact effectively with others throughout the organization.
  • Process- and project-oriented individual who is efficient in completing tasks as part of a team.
  • Knowledge of the financial industry is a plus.

Location:

This position will work 100% onsite and is based in our offices in St. Louis, Missouri.

Our Promise:

  • At KCM, you'll have the support and flexibility to achieve your professional and personal goals, surrounded by diverse colleagues with high ethical standards.
  • Meaningful and challenging work opportunities to help the team continue to meet firm objectives.
  • Through technology skill-building and working with an experienced technology team, we provide opportunities to help nurture your technical acumen and grow your career in technology.

We Offer:

  • A competitive compensation and benefit package.
  • An excellent 401(k) program with company match.
  • Encouragement for employees to maintain a healthy work-life balance.
  • Multiple team-building and volunteer opportunities.

Equal Employment Opportunity:

KCM offers equal employment and advancement opportunities for all qualified individuals without distinction or discrimination because of race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, pregnancy, marital or family status, protected veterans' status, genetic information or other basis prohibited by law. This policy extends to all employees and applicants and in all aspects of the employment relationship.

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