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Desktop Support Specialist

1 month ago

st louis, United States Cygnus Professionals Inc. Full time

Job Summary

Cygnus Professionals Inc. is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will provide high-quality technical support to end-users, ensuring that their desktop systems are running smoothly and efficiently.

Key Responsibilities

  • Manage the reporting of SLAs, adherence to SLA and contract
  • Manage shift and shift planning, including on-call roster
  • Manage resource productivity
  • Enable the team with training and development
  • Ensure security compliance
  • Ensure sufficient inventory level is managed across locations
  • Ensure all service requests and incidents are resolved before agreed service levels
  • Plan and execute any move requests or project work
  • Lead the team by providing technical and process assistance

Requirements

  • Experience with various desktop systems, operating systems, and diverse technical environments
  • Excellent customer service orientation and verbal communication skills
  • Experience supporting Windows Operating Systems, MS Office, VPN, local and network printing, notebooks, and mobile devices
  • Ability to install software for and troubleshoot a wide range of applications
  • CompTIA A+ certification or equivalent certification
  • Flexible for traveling to remote sites or clusters
  • Ability to lift weight up to 30lbs at waist level