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Client Success Specialist

1 month ago

Overland Park, United States WellSky Full time

WellSky is seeking a Client Success Specialist to join our team. Client Success Specialist are responsible for executing strategic programs to improve client outcomes across the markets WellSky serves. This role will represent WellSky to develop relationships with our clients and facilitate partnerships creating strong operational alignment to maximize the value of our solutions. This role will ensure that our clients receive the highest possible return on investment and satisfaction from our suite of solutions and services.

A day in the life

You will be responsible for the following:

  • Engage with clients in response to client requests for contract adjustments, navigating to understand their opportunities and navigate client partnerships and experiences with our solutions.
  • Action on key client milestones to create positive client interactions, adding value and guiding the client with WellSky engagements.
  • Understand the full client lifecycle engagement expectations across WellSky's business and operational teams, identify opportunities for increased client alignment and partner with client organizations to streamline client experiences maximize long-term value.
  • Deliver improvements for core business KPIs, measuring engagement behaviors, client outcomes, value improvement, and business growth.
Do you have what it takes?

Required Qualifications:
  • Bachelor's degree in a related field
  • 2-4 years related work
Do you stand above the rest?

Preferred Qualifications:
  • Excellent communication and negotiation skills.
  • Great interpersonal skills, such as empathy and patience.
  • Effective conflict resolution skills.
  • Advanced organizational skills, such as time management.
  • Problem-solving skills, such as research and analysis.
#LI-GG1

#LI-WHQ

Additional job expectations applicable to this position include:
  • Willingness to work additional or irregular hours as needed
  • Working in accordance with corporate and organizational security policies and procedures
  • Performing other responsibilities as assigned
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
  • Excellent medical, dental, and vision benefits
  • Mental health benefits through TelaDoc
  • Prescription drug coverage
  • Generous paid time off, plus 13 paid holidays
  • Paid parental leave
  • 100% vested 401(K) retirement plans
  • Educational assistance up to $2500 per year