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Client Relations Specialist

2 months ago

Overland Park, Kansas, United States Renewal by Andersen Full time
Descripción del Trabajo

Actúa como el principal punto de contacto para los clientes durante su proyecto, mejorando la experiencia del cliente y fomentando flujos de ingresos a través de referencias y negocios repetidos.

  • Colabora con los representantes de ventas y sirve como el punto de contacto posterior a la venta para todos los clientes, asegurando que se satisfagan sus necesidades y construyendo confianza con el consumidor.
  • Proporciona un servicio al cliente excepcional para garantizar la satisfacción del cliente y mantener nuestra reputación de excelencia.
  • Mantiene una comunicación regular con los clientes para abordar cualquier pregunta o inquietud, incluyendo el servicio inmediato posterior a la instalación.
  • Realiza seguimientos con los clientes después de la venta para resolver cualquier consulta y confirmar las preferencias de contacto.
  • Recopila comentarios de los clientes al finalizar el proyecto y transmite la información relevante a otros departamentos según sea necesario.
  • Solicita negocios por referencia de clientes anteriores a través de diversos métodos como llamadas telefónicas y correos electrónicos.
  • Gestiona las cancelaciones de trabajos, incluyendo actualizaciones del sistema, notificaciones a los clientes y reembolsos si es necesario.
  • Proporciona cartas de reembolso e impuestos a los clientes a solicitud.
  • Ajusta los montos de los contratos según las directrices de la gerencia y contabilidad.
  • Participa en reuniones semanales para proporcionar actualizaciones sobre asuntos relacionados con los clientes y tareas pendientes.
  • Crea una lista de elementos pendientes y proporciona retroalimentación a la gerencia de ventas y producción.

Requisitos del Trabajo

Buscamos candidatos con experiencia en ventas y sólidas habilidades organizativas. Deben ser competentes en funciones informáticas básicas y tener una actitud positiva para apoyar eficazmente al equipo de ventas.

El candidato ideal tendrá:

 2+ años de experiencia en servicio al cliente

 Dominio en procesamiento de textos, hojas de cálculo y uso general de computadoras.

 Familiaridad con SalesForce.

 Excelente etiqueta telefónica y habilidades de comunicación.

 Diploma de secundaria o equivalente.

Esta posición a tiempo completo ofrece horarios establecidos de lunes a viernes, 7:30 am - 4:30 pm.

Si te apasiona proporcionar un servicio al cliente excepcional y alinearte con nuestros valores, te damos la bienvenida a unirte a nuestro equipo. Por favor, envía tu currículum para consideración.

Renewal by Andersen es un Empleador de Igualdad de Oportunidades.