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Client Success Specialist

2 months ago


Franklin Park, United States Coolab Foods LLC Full time

CooLab Foods, CLF, a premier producer of frozen dessert products, is currently seeking a Customer Success Manager to enhance our Commercialization Team. The ideal candidate will be a proactive self-starter with a strong sense of ownership. While we prioritize attitude over experience, the following qualifications would exemplify the profile of the preferred candidate:

Key Responsibilities

  • Oversee customer’s new product projects and production requirements.
  • Develop and manage timelines for product trials, onboarding suppliers, and production necessities.
  • Build robust relationships with key customer contacts.
  • Support the execution of customer requests, which may include:
  • Quality Assurance documentation.
  • Maintaining supplier relationships for client ingredients and packaging.
  • Assist the Production Manager in sustaining current recipes, product specifications, and production methodologies for each client.
  • Ensure that internal onboarding documentation (recipes, product specifications, production methodologies, etc.) is completed and approved by the client.
  • Collaborate with the CLF Procurement Team to manage and maintain accurate item codes for each client.
  • Verify that client packaging adheres to CLF standards.
  • Maintain CLF's customer pricing matrix.
Qualifications
  • Bachelor’s degree and/or relevant work experience in Business Management, Marketing, or Project Management preferred.
  • Experience in the food manufacturing sector preferred.
  • Experience in the Consumer Packaged Goods (CPG) sector preferred.
  • Proficient in Microsoft Office Suite, especially Outlook, Excel, and Teams.
  • Exceptional verbal and written communication abilities.
  • Exhibit strong leadership and time management skills.
  • Capable of working under pressure.
  • Adept at meeting deadlines efficiently.
  • Detail-oriented with strong organizational and interpersonal skills.
Compensation: Based on Experience, plus bonus

Benefits: Medical, Dental, Vision Insurances; Life, Disability, and AD&D Insurances; 401K with company match; Holiday and Vacation pay.