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Customer Success Specialist

2 months ago

College Park, Maryland, United States Aurora Ripple Enterprises Full time

Aurora Ripple Enterprises is a collaborative firm focused on enhancing brand visibility for esteemed clients. Our Customer Success Specialists play a crucial role in elevating our clients' brand presence through innovative and effective marketing strategies aimed at maximizing return on investment and driving sales growth.

We are currently seeking a motivated and enthusiastic Customer Success Specialist to engage with our clientele and facilitate the sales process for both new and existing product inquiries. The ideal candidate will be eager to learn and grow within our organization, embodying a strong commitment to our mission.

Key Responsibilities of the Customer Success Specialist:

  • Effectively communicate product advantages and features to prospective customers throughout the sales journey.
  • Conduct thorough analysis of target customers using demographic and territory research.
  • Identify new sales opportunities and leverage cross-selling techniques for approved products.
  • Demonstrate expertise in market research and audience engagement to enhance brand profitability.
  • Commit to achieving high sales closure rates by addressing objections and employing negotiation strategies.
  • Collaborate with fellow Customer Success Specialists and Sales Representatives to meet client objectives.

Qualifications for Success:

  • A Bachelor’s Degree in Business Management, Marketing, Sales, or a related discipline is preferred.
  • 1-2 years of experience in Business Development, Account Management, Customer Service, Sales, or Management roles is advantageous.
  • Exceptional verbal and written communication skills.
  • Resilience, determination, and a commitment to professionalism.
  • A growth mindset with a desire to acquire new skills.
  • A friendly and positive demeanor, with an empathetic approach.

This position is full-time and requires in-office presence. We are looking for candidates who are ready to contribute to our team.