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Client Success Associate

3 months ago

Park Ridge, United States seoClarity Full time
Job Description
Are you looking for a growing company who will invest in your professional development?

Are you eager to build critical skills in Technology, Customer Success, and Search Engine Optimization?

Does working with THE largest global brands excite you?

Then you should consider joining our team at seoClarity.

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers.

As a Client Success Associate (CSA), you'll start the exciting journey of learning what it takes to succeed in a fast-paced SaaS company. This entry level position is the perfect opportunity for recent graduates looking for their first professional role in technology, or professionals looking to get into the exciting world of Customer Success. You'll be shadowing and supporting Client Success Managers as they work to onboard, train and consult the world's largest brands in their Search Experience Optimization efforts using our industry-leading Enterprise platform, seoClarity. The exposure you gain will help prepare you for managing and growing your personal portfolio of clients as a Client Success Manager.

A day in the life:

  • Learn about our company, our customers, our product and our culture through a robust schedule of in-person, on-demand and company-wide training
  • Shadow our Technical Services, Product, Marketing, Sales and Professional Services teams to learn every angle of our holistic approach
  • Grow a deep understanding of our Customer Journey, each milestone and the intended Client Outcomes every step of the way
  • Attend live client calls, user training and platform demo's to learn our five-star approach to customer success
  • Participate in weekly presentation sessions with peers and management for ongoing constructive feedback and soft-skill development
  • Flex your marketing skills by contributing to our company blog, helping with industry research, and working to nurture critical client relationships through email campaign management and survey creation
  • Become an Excel and Google Analytics expert through custom data projects, supporting some of our largest enterprise customers
  • Build your project management, time management and administrative organization skills by using a handful of platforms to document and maintain critical customer activity
To Be Successful in this Role, you'll need to be:
  • Focused on Learning, Observing and Applying skills to achieve Results
  • Organized and great at Execution
  • Committed to learning about online marketing and Search Engine behavior
  • Analytically Motivated
  • Collaborative; Committed to Winning, Losing, and Learning as a Team
  • Trustworthy and Dependable
Requirements
  • 4 year BA/BS degree
  • Excellent Communication Skills; written and verbal
  • Experienced in Microsoft Office Suite, advanced in Excel
  • Comfortable presenting in front of an audience
Benefits
  • Medical, Dental and Vision Insurance
  • 401k plus matching
  • Maternity and Paternity Time Off
  • Paid Time-Off
  • Paid Holidays
  • Hybrid Schedule
  • Happiness Committee Events


Diversity, Equity, and InclusionAt seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs.

At seoClarity, employment is based solely on an individual's merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

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