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Customer Relations Specialist

2 months ago

Houston, United States Texas Affluent Inc Full time

We are seeking a highly motivated and customer-focused Customer Relations Specialist to join our team. The successful candidate will be responsible for managing customer relationships and ensuring a positive customer experience. The Customer Relations Specialist will work closely with cross-functional teams, including sales, marketing, and product development, to resolve customer issues and promote customer satisfaction.

Things to consider before applying:

  • Must be at least 18 yrs old
  • Must reside in Houston, TX
  • Must NOT have a felon criminal record less than 7 yrs ago, misdemeanor is okay

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries and issues, providing timely and effective responses
  • Work closely with cross-functional teams to address customer concerns and resolve issues in a timely manner
  • Ensure customer satisfaction by proactively identifying and addressing customer needs
  • Manage and maintain accurate customer records and files, ensuring all information is up-to-date and easily accessible
  • Analyze customer feedback and provide recommendations for improvements to products, services, and customer support processes
  • Collaborate with sales and marketing teams to promote customer loyalty and retention
  • Provide product and service information to customers, including pricing, availability, and delivery options
  • Manage and track customer orders and shipments, ensuring timely delivery and resolution of any issues
  • Develop and maintain relationships with key customers, providing personalized support and service as needed

Requirements:

  • Experience customer service, marketing, or related field, but not limited to
  • Strong customer service and communication skills, both written and verbal
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and ability to resolve conflicts in a professional manner
  • Proficiency in Microsoft Office suite and other relevant software
  • Ability to manage multiple tasks and prioritize effectively
  • Ability to work in a fast-paced, deadline-driven environment