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Customer Relations Specialist

2 months ago

Houston, Texas, United States Houston Consumer Connect Full time

About Us: At Houston Consumer Connect, we prioritize our valued clients and align with their aspirations for growth. Our achievements in fostering enduring and fruitful business partnerships stem from the unwavering commitment of our Client Relations and Customer Service Team. Their relentless pursuit of delivering exceptional service has significantly enhanced the quality of our client interactions. As we prepare for our clients' forthcoming expansion, we are eager to broaden our Client Relations and Customer Service Team.

Role Overview: If you possess a collaborative spirit, a passion for nurturing relationships, and a genuine desire to assist others, the Full Time Client Service Representative position is an ideal fit for you.

Key Responsibilities:

  • Build and sustain enduring business and client relationships.
  • Identify, troubleshoot, and deliver effective solutions to client inquiries and concerns.
  • Ensure transparent communication between clients, their consumers, and our Client Relations Management Team.
  • Leverage product expertise to promote additional products and services as necessary, supporting our sales team in acquiring new clients.
  • Offer clients a personalized purchasing experience, ensuring the highest level of customer service.
  • Collaborate with the sales team to guarantee the completion of order processes and the scheduling of installation dates.
  • Document client contact details, verify the accuracy of purchase orders, and relay all information to our Senior Client Relations Managers.
  • Work in tandem with fellow Client Relations Managers and other Customer Service and Sales team members to achieve all sales objectives.

Ideal Candidate Profile:

  • High School Diploma or equivalent certification is required.
  • Bachelor's Degree in Business Administration, Communications, Marketing, or related fields is preferred.
  • 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or similar fields is preferred.
  • People-oriented with a passion for relationship building.
  • Charismatic and approachable demeanor that resonates with colleagues and clients alike.
  • Results-driven and self-motivated to enhance interpersonal skills.
  • Exhibits active listening skills and empathy towards client concerns.
  • Solution-focused and proactive in addressing unforeseen challenges.