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Call Center Agent

2 months ago

Bellingham, United States Unity Care NW Full time

Compensation: Hourly, non-exempt New hires can expect to be placed on our starting wage scale of $19.95 to $23.46 per hour Based on performance, there is room to grow on our full wage scale of $19.95 to $26.92 per hour Work Schedule: 40 hours, M-F w/ a Saturday rotation which includes a 10% shift differential Who We Are Unity Care NW is a private, non-profit, federally qualified health center (FQHC {rel="nofollow"}) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing almost 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve. What We Value Respect Integrity Accountability Collaboration Innovation We have an inclusive culture and strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a diverse workforce of the very best talent, whose ambitions and values align with ours. Job Summary As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives. What We Offer A friendly & collaborative team environment A competitive compensation package Benefits Include: Medical, dental & vision insurance 401(K) retirement plan with employer match 6 paid holidays Paid Time Off (108 hours first year, increasing thereafter) Paid Sick Leave Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant Life/AD&D insurance Optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection Flexible spending accounts Employee Assistance Program Alternative Transportation Incentives Health Living reimbursements Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services & gym discounts Employment counts towards eligibility for Public Student Loan Forgiveness - details can be found at Federal Student Aid {rel="nofollow"}.