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Call Center Specialist
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Unity Care NW. As a key member of our Call Center, you will be responsible for providing exceptional customer service to our patients and stakeholders.
Key Responsibilities- Respond to incoming calls and provide timely and accurate information to patients and stakeholders.
- Resolve customer complaints and concerns in a professional and courteous manner.
- Collaborate with our clinical teams to ensure seamless communication and coordination of patient care.
- Utilize our electronic clinical systems to access patient information and update records as needed.
- Bachelor's degree in a related field or equivalent experience.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office and electronic clinical systems.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
We are a private, non-profit, federally qualified health center dedicated to providing high-quality, patient-centered care to our community. Our team is passionate about making a difference in the lives of our patients and stakeholders, and we are seeking like-minded individuals to join our team.
