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Community Support Specialist

2 months ago

Tewksbury, United States Casa Esperanza Full time
About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care. Casa Esperanza has an operating budget of $13 million and more than $9 million in assets.

About the role

  • The role of the Outreach Coordinator is to provide non-clinical services intended to aid individuals in establishing and maintaining individual and family recovery from addiction and mental illness, participate in recovery-oriented activities and develop a network of sober supports through community mapping efforts.
    The outreach coordinator will facilitate patient access to substance use disorder treatment, resources, and community recovery groups. The outreach coordinator will act as a knowledgeable resource providing information on resources and navigating barriers. This position will maintain ongoing patient support regardless of relapse and will serve as a motivator, ally, role model, and advocate for patients with substance use disorders. The outreach coordinator will work to identify appropriate prospective patients and to facilitate rapid and effective intake to the treatment program. The outreach coordinator should possess a thorough understanding of community culture to address the barriers to successful recovery, be able to tailor healthcare messaging, and provide links to community resources and treatment options. The outreach coordinator demonstrates competency in their recovery from addiction, if applicable, and utilizes their own lived experience and their use of successful coping skills to support Persons in their own recovery journeys. The outreach coordinator models behaviors and attitudes consistent with a recovery-oriented culture in which each Person's point of view, experiences, and preferences are recognized, understood, and respected, and in which Persons self-determination and decision-making in treatment planning are maximized and supported.

    As part of the Casa Esperanza, Inc. team, the outreach coordinator will provide services in a fully integrated, holistic, and collaborative manner using a team-treatment approach, to ensure the coordination of all client services, both across Casa programs as well as with external providers. This integrated model aims to facilitate clear communication amongst all providers and eliminate duplication of efforts or conflicting approaches to care; details necessary follow up and assignments; and ensure-wrap around support services are in place to maximize treatment effectiveness and clinical outcomes.
What you'll do
  • Connect with Persons early in the intake/admission process to offer an introduction to program services and to promote recovery by providing support, engagement, and hope to Persons contemplating recovery from addictions.
  • Assist clients in developing an Individual Recovery Action Plan for discharge
  • Help clients navigate recovery support systems and access resources including health and wellness, housing, employment, and other professional and non-professional services
  • Facilitate support groups such as but not limited to NA/AA/HARP/Dual Recovery Group, through Zoom/ In-Person, as needed and document group notes in electronic health record
  • Document all client encounters and other data as required and maintain up-to-date client records in electronic health record
  • Meet with patients in local encampments, emergency rooms and other facilities to assess for appropriateness of Conexiones referral
  • Assist clients with applying for health insurance
  • Provide transportation opportunity and assistance to and from aftercare treatment and support services
  • Assist clients in feeling connected to a Community of Recovery through active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups.
  • Share personal recovery experiences, if applicable, and demonstrates and models effective coping techniques and self-help strategies
  • Help clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems, and client's part in creating them; Assist Persons to build skills that help promote their own recovery and self-sufficiency by providing them education about how to take an active role in their own treatment
  • Provide clients with ongoing education regarding substance abuse, mental health, HIV/AIDS, Hepatitis, tobacco, nutrition and exercise and other health and wellness information
  • Utilize motivational enhancement techniques to explore treatment options and resolve ambivalence towards care to tip the scales towards treatment
  • Advocate on behalf of patients to help decrease barriers to care
  • Works closely with the multidisciplinary team to ensure client needs are met;
  • Provides interpretation for clients, as needed
  • Actively participates in biweekly supervision with Program Director
  • Attends mandatory MDT weekly meeting
  • Support Project Director with reporting requirements as needed.
  • Serves as a liaison between administration, staff, clients, and volunteers; and
  • Other duties as assigned.
Qualifications
  • Minimum High School Diploma or equivalent required
  • Minimum 2 years demonstrated personal recovery experience
  • Bilingual Spanish/English required
  • Current and valid Massachusetts driver's license and a proven record of safe driving
  • Experience with homelessness, mental illness, domestic violence, and substance use disorder
  • Strong verbal and written communication skills in English/Spanish
  • Knowledge of community/recovery resources
  • Ability to work both as a team member and independently
  • Understanding of relapse prevention and harm reduction techniques
  • Strong interpersonal skills
  • Strong communication and technical skills
  • Crisis management skills
  • Must be able to effectively use computer programs, including web-based database system
  • Ability to meet the physical and training requirements of the position.
Schedule

What we offer:

Casa Esperanza Benefits Package:
  • Compensation: $20 - $22 per hour
  • Holiday Pay (12 days per year + 1 floating holiday)
  • Paid Time Off (PTO) - 18 days year one, 20.5 days at year 2, 23 days at year 5
  • Sick Pay - 10 paid days per year
  • Long / Short Term Disability
  • Paid by Company Life Insurance
  • Health Insurance (Medical Dental, Vison)
  • Health Reimbursement Arrangement (HRA)
  • FSA/DCA (Flexible Spending Account & Dependent Care)
  • ComPsych Guidance Resources - EAP
  • Educational Opportunities
  • Tuition Remission
  • Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
  • Career Advancement Opportunities
  • Increased Salary for Credentials
  • and more....

Physical & Mental Requirements

While performing the duties of this job the employee is regularly required to walk, stoop, kneel, crouch or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That's why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza's EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@casaesperanza.org.

The pay range for this role is:

20 - 22 USD per hour (Conexiones CSS Program)