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Call Center Agent
2 months ago
Department: Createify Form
Employment Type: Full Time
Location: Kansas City, MO
Compensation: $850 - $1,250 / week
Description
Job Title: Call Center Agent
Company: Createify Form
Location: Kansas City
Position Type: Full-time
Salary Range: $850 - $1250 per week
Job Overview:
We are is looking for a dedicated and customer-focused Call Center Agent to join our customer service team. The successful candidate will handle inbound and outbound calls, providing information, resolving issues, and delivering excellent customer service to our clients.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional manner.
- Answer customer inquiries and provide accurate information about products and services.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain customer records by updating account information.
- Follow communication scripts and use knowledge of the company's products and services to assist customers.
- Meet personal/team qualitative and quantitative targets.
- Collaborate with other team members to improve customer service and experience.
- Keep records of all conversations in our call center database in a comprehensible way.
- High school diploma or equivalent; additional qualifications in Customer Service or Communication are a plus.
- Proven experience as a Call Center Agent or similar customer service role.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Proficiency in Microsoft Office Suite.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and growth within the company.
- Employee discounts on Createify Form products and services.