Call Center Agent
3 weeks ago
Job Title: Call Center Agent
Location: Kansas City, MO
Job Type: Full-Time
Department: Customer Service
Job Overview:As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and offering solutions. You will handle both inbound and outbound calls, ensuring a positive customer experience while meeting performance targets.
Key Responsibilities:- Customer Interaction: Handle a high volume of incoming calls and respond to customer inquiries in a timely, courteous, and professional manner.
- Problem Resolution: Identify customer needs and resolve issues efficiently, escalating to supervisors when necessary.
- Data Entry: Accurately document customer interactions, update records, and process transactions.
- Outbound Calls: Conduct outbound calls for follow-ups, surveys, or promotional purposes, as required.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution.
- Team Collaboration: Work closely with team members and supervisors to achieve departmental goals.
- High school diploma or equivalent; some college education preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to handle stressful situations and remain calm under pressure.
- Proficiency in using call center software and CRM systems.
- Multitasking skills with a focus on detail and accuracy.
Job Posted by ApplicantPro
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