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Call Center Customer Service Agent

3 months ago

Jersey City, United States Ways Were Go Full time
Job DescriptionJob DescriptionJob Description:

Job Title: Call Center Customer Service Agent Location: Jersey City, NJ Employment Type: Full-time Job Overview: We are seeking a dedicated and customer-focused Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our customers, handling inquiries, resolving issues, and ensuring customer satisfaction through various communication channels, including phone, email, and chat. Key Responsibilities: Customer Interaction: Answer incoming calls, emails, and chat messages from customers, addressing their queries, concerns, and issues in a timely and professional manner. Issue Resolution: Identify customer needs and provide solutions or escalate issues to the appropriate department if necessary. Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to assist customers effectively. Follow-Up: Conduct follow-up communication with customers as needed to ensure their concerns are resolved and they are satisfied with the service. Team Collaboration: Work closely with team members and other departments to ensure consistent and high-quality customer service. Compliance: Adhere to all company policies, procedures, and compliance requirements.

Job Requirement: Education: High school diploma or equivalent; additional education or certifications in customer service is a plus. Communication Skills: Excellent verbal and written communication skills in [insert required languages]. Technical Skills: Proficiency in using customer service software, CRM systems, and basic computer applications. Problem-Solving: Strong analytical and problem-solving abilities. Time Management: Ability to manage time effectively, prioritize tasks, and handle multiple inquiries simultaneously. Interpersonal Skills: Friendly, patient, and empathetic attitude with a commitment to delivering excellent customer service.