Call Center Agent

6 days ago


Jersey City, United States Net Commesh Full time
Job Title: Call Center Agent

Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing product/service information, and maintaining a high level of professionalism. The Call Center Agent will play a crucial role in ensuring customer satisfaction by addressing their needs efficiently and effectively.

Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries, concerns, and issues.
  • Provide accurate, valid, and complete information about products, services, or company policies.
  • Resolve customer complaints by identifying issues, troubleshooting, and offering solutions.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Meet personal/team qualitative and quantitative targets.
  • Follow communication procedures, guidelines, and scripts to deliver consistent service.
  • Handle customer inquiries via phone, email, or chat in a timely and professional manner.
  • Promote customer loyalty by providing a positive and engaging experience.
Qualifications:
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and patient, especially when dealing with challenging customers.
  • Proficient in using computers and customer relationship management (CRM) software.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong work ethic and a team player mentality.

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