Outbound Call Center Data Collection Agent

1 week ago

Kansas City, United States Titan Technologies Full time

Telaforce, a Titan Technologies company, is HIRINGWe offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required.

We're interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS).If you are looking for meaningful work, where YOU can have an impact on our nation's economic policy, listen here to learn about how Erica supports BLS, and read on to learn more

In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government's payroll surveys.

This is important work for our nationBLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.

Your typical duties shall include, but are not limited to:

  • You will be cold calling companies to meet monthly performance obligations.
  • Process confidential data records obtained through telephone interviews or other approved means.
  • Identify and resolve inconsistencies in respondent's responses.
  • Establishing a rapport with potential respondents and enrolling companies into the BLS JOLTS (Job Openings and Labor Turnover Survey).
  • Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
  • Interpreting numerical data, reviewing error messages, and correcting data where applicable.
  • Adhering to daily, weekly, and monthly performance targets.
  • Research target company contact information online.
You must have:
  • Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
  • Proficiency with Microsoft Word is required.Additional Microsoft Office experience is preferred.
  • Demonstrated experience using the internet for research.
  • Displays excellent oral and written communication skills.
  • Strong interpersonal skills and the ability to communicate clearly and effectively.
  • Basic math skills, to include the ability to round, quantify, and analyze numbers.
  • Ability to successfully pass a level 2 government background investigation and drug screen (following US Federal Government (not state) standards).
  • High school diploma or equivalent plus two years of relevant experience.
Preferred Experience:
  • Call center, strong customer service and sales experience
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team

Titan is proud to be a Service Disabled Veteran Owned Business.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Outbound Call Center Data Collection Specialist

    3 days ago

    Kansas City, Missouri, United States Titan Technologies Full time

    About the RoleTitan Technologies is seeking a highly skilled and motivated individual to join our federal contracting team as an Outbound Call Center Data Collection Agent. In this role, you will play a critical part in collecting data from companies across the United States to support the Bureau of Labor Statistics (BLS).Key ResponsibilitiesMake outbound...

  • Outbound Call Center Data Collection Agent

    3 months ago

    Kansas City, United States Titan Technologies Full time

    Telaforce, a Titan Technologies company, is HIRING! We offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required. We're interviewing now to fill multiple Outbound Call Center Data Collection Agent...

  • Outbound Call Center Data Collection Agent

    2 weeks ago

    Kansas City, United States Titan Technologies Full time

    Telaforce, a Titan Technologies company, is HIRING!We offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required. We're interviewing now to fill multiple Outbound Call Center Data Collection Agent...

  • Call Center Agent

    3 weeks ago

    Kansas City, United States Percepta House Full time $48,500 - $52,000

    Job DescriptionJob DescriptionJob Title: Call Center AgentLocation: Kansas City, MOJob Type: Full-TimeDepartment: Customer ServiceJob Overview:As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and offering solutions. You will handle both inbound and outbound...

  • Call Center Agent

    2 months ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center AgentDepartment: Createify Form Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week DescriptionJob Title: Call Center Agent Company: Createify Form Location: Kansas City Position Type: Full-time Salary Range: $850 - $1250 per week Job Overview: We are is looking for a dedicated and customer-focused Call...

  • Call Center Agent

    3 months ago

    Kansas City, United States Createify Form Full time

    Job DescriptionJob DescriptionDescriptionJob Title:   Call Center Agent Company: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $850 - $1250 per weekJob Overview: We are is looking for a dedicated and customer-focused Call Center Agent to join our customer service team. The successful candidate will handle inbound and outbound...

  • Outbound Agent

    1 month ago

    Kansas City, United States TekStream Solutions Full time

    HIRING Full-time Outbound Agents. Offering a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required. Benefits effective 1st day of employment. $18.33/hr.In this role, you will work on our federal...

  • Call Center Agent

    2 weeks ago

    Jersey City, United States Angela Scribe Full time $17 - $24

    Job DescriptionJob DescriptionJob Title: Call Center AgentLocation: Jersey City, NJDepartment: Customer ServiceJob Type: Full-TimeJob Summary:We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the first point of contact for customers, providing outstanding service...

  • Call Center Agent

    6 days ago

    Jersey City, United States Net Commesh Full time

    Job Title: Call Center Agent Job Summary: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, providing product/service information, and maintaining a high level of professionalism. The Call Center Agent will play a...

  • Call Center Customer Service Agent

    1 month ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Fresh Form Draft Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week Description As a Call Center Customer Service Agent at FreshFormDraft, you will be responsible for managing customer interactions over the phone. Your primary role is to address customer inquiries, resolve...

  • Call Center Customer Service Agent

    1 month ago

    Kansas City, United States Fresh Form Draft Full time

    Job DescriptionJob DescriptionDescription    As a Call Center Customer Service Agent at FreshFormDraft, you will be responsible for managing customer interactions over the phone. Your primary role is to address customer inquiries, resolve issues, and provide information about our products and services. This position requires excellent communication skills,...

  • Outbound Call Center Representative

    6 days ago

    Rapid City, South Dakota, United States Signify Health Full time

    Job SummaryWe are seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team at Signify Health. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth through outbound calls.Key ResponsibilitiesMake outbound calls to...

  • Call Center Agent

    3 months ago

    Oklahoma City, United States Dynata Full time

    *Applicants must reside in Oklahoma to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from...

  • Call Center Agent

    3 months ago

    Salt Lake City, United States Renewal By Andersen Full time

    Why Renewal by Andersen? Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team. A reputation that stands apart We're a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service...

  • Call Center Customer Service Agent

    3 days ago

    Kansas City, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Createify Form Employment Type: Full Time Location: Kansas City, MO Compensation: $850 - $1,250 / week DescriptionJob Title: Call Center Customer Service Agent Company: Createify Form Location: Kansas City Position Type: Full-time Salary Range: $850 - $1250 per week Job Overview: We are seeking a dedicated and...

  • Call Center Agent

    2 months ago

    Salt Lake City, United States Renewal By Andersen Full time

    Job Details About Renewal by Andersen Renewal by Andersen - SLC is the window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 110 years. Drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship, Renewal by Andersen was founded with the objective...

  • Call Center Customer Service Agent

    7 days ago

    Kansas City, United States Createify Form Full time

    Job DescriptionJob DescriptionDescriptionJob Title:   Call Center Customer Service AgentCompany: Createify FormLocation: Kansas CityPosition Type: Full-timeSalary Range: $850 - $1250 per weekJob Overview: We are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of...

  • Outbound Customer Engagement Specialist

    2 weeks ago

    Kansas City, Missouri, United States TekStream Solutions Full time

    Join Our Team as a Full-time Outbound Customer Engagement Specialist!At TekStream Solutions, we are seeking dedicated individuals to fill the role of Outbound Customer Engagement Specialist. We offer a comprehensive benefits package that includes paid holidays, a supportive work environment, and ample opportunities for career advancement through our internal...

  • Customer Service Representative for a Call Center

    1 month ago

    Salt Lake City, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Call Center Representative

    5 days ago

    Kansas City, United States Percepta House Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: Kansas City, MOJob Type: Full-TimeJob Overview:We are looking for a skilled and motivated Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service by answering questions,...