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Call Center Agent

2 months ago

Jersey City, United States Angela Scribe Full time $17 - $24
Job DescriptionJob Description

Job Title: Call Center Agent

Location: Jersey City, NJ

Department: Customer Service

Job Type: Full-Time

Job Summary:

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic customer service team. As a Call Center Agent, you will be the first point of contact for customers, providing outstanding service by answering inquiries, addressing issues, and resolving concerns. Your goal is to ensure customer satisfaction and maintain a positive company image.

Key Responsibilities:
  • Customer Interaction: Handle inbound and outbound calls in a professional and courteous manner, responding to customer inquiries and providing accurate information.
  • Issue Resolution: Identify and troubleshoot customer issues, offering effective solutions in a timely manner.
  • Data Entry: Accurately document customer interactions and transactions in the company's CRM system.
  • Product Knowledge: Maintain up-to-date knowledge of company products, services, and promotions to effectively assist customers.
  • Follow-Up: Conduct follow-up calls as necessary to ensure customer satisfaction and resolution of issues.
  • Compliance: Adhere to company policies, procedures, and regulatory guidelines while handling customer information.
Qualifications:
  • High school diploma or equivalent; some college coursework is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency in using computers, including Microsoft Office and CRM software.


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