Medical Call Center Agent

6 days ago


Kansas City, Kansas, United States Henry Ford Health Full time

Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Henry Ford Health. As a Communication Operator, you will be responsible for answering and routing incoming calls, prioritizing and managing high phone volumes, and providing exceptional customer service to patients, physicians, and other customers.

Key Responsibilities:

  • Answer and route calls for the Service Response Center, ensuring accurate and rapid processing of multiple site business units.
  • Page physicians and facilitate patron communications as required, providing messaging for medical staff and departments as directed.
  • Manage the consult communication process, including multi-channel activity from physicians, patients, and other customers to ensure customer satisfaction.
  • Coordinate and launch emergency activations of emergency procedures and 1st responder teams.
  • Serve as a backup resource for device/system failures for multi-site business units.

Requirements:

  • High School Diploma, PC Advanced skills, College course work in medical terminology and communications software applications preferred.
  • 1 to 2 year's experience in high volume communications system, emergency dispatch, and competency with medical terminology, preferably in a multi-site healthcare environment.

Additional Information:

  • Organization: Henry Ford Health
  • Department: Switchboard
  • Shift: Rotating
  • Union Code: Not Applicable


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