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Client Service Coordinator

2 months ago

Oakland, United States Aveanna Healthcare LLC Full time
Overview

Staffing Coordinator - Client Service Coordinator

Aveanna Healthcare, the largest pediatric home health care company in the U.S., is growing and we are currently looking for a passionate, empathetic, motivated, and COMMITTED individual to fill our Client Service Coordinator position Come join a team that is impacting family lives in our communities each day

Our Client Service Coordinators are responsible for fostering and maintaining relationships with patients, patient families, field staff, referral sources and other key stakeholders. You would be managing caregiver schedules, matching qualified clinicians with local families that align with their skillset, background, interests, availability etc. This is a uniquely rewarding and challenging role, that is a great bridge to executive leadership opportunities in the healthcare industry.

Compensation: $25/HR, plus monthly incentive potential

Why choose to be a Client Service Coordinator :
  • Competitive pay, monthly incentive potential
  • Health, Dental, Vision Insurance
  • 401(k) Savings Plan with Employer Matching
  • Employee Stock Purchase Plan
  • Company-Paid Life Insurance
  • Paid Holidays, Paid Vacation Days, Paid Sick Days
  • Opportunities to advance and grow professionally
Responsibilities:
  • Coordinates staffing needs according to branch location guidelines
  • Be primary point of contact with patient family regarding staffing schedules
  • Manage and maintain staffing schedule according to branch location guidelines
  • Coordinate orientation and training scheduling
  • Coordinate work schedules by allocating employees in shifts and positions.
  • Coordinate shift back-fill activities in the event of caregiver tardiness or absences
  • Maintains an active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
  • Demonstrates an active and positive role in evaluating staff performance
  • Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
  • Maintains an excellent rapport with patients and caregivers and effectively promotes harmonious interpersonal relationships.
  • Demonstrates a thorough knowledge and adherence to company policies and procedures.
  • On Call Rotation Required- Additional compensation provided, 24/7 On Call Support to field staff and patient/patient families.
Qualifications:
  • High School Diploma or equivalent required, College Degree a PLUS.
  • Proficient in English, Bilingual a PLUS.
  • Home Health experience a PLUS.
  • Knowledge of Microsoft Office Suite, proficient in Word and Excel.
  • Team player, organization skillset and ability to multitask.
  • Must be able to work after hours on-call schedule


Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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