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Client Service Representative

2 months ago

Oakland, California, United States Tryfacta Full time
Job Description

About Us:
Tryfacta is a prominent and nationally recognized provider of Workforce Management Solutions for both private and public sector organizations across the United States. Our expertise spans Healthcare, Information Technology, Business Support, and Professional & Craft/Light Industrial sectors.

Established in March 1996, we proudly serve clients in all 50 States. Tryfacta has been honored as one of the fastest-growing companies by Inc. Magazine (Inc. 5000).

Tryfacta holds certifications from the Joint Commission for Healthcare Staffing Services and numerous ISO Certifications, reflecting our dedication to continuous improvement.

Position Overview:

We are currently seeking a Customer Service Clerk to support our client operations. This role is designed as a temporary contract assignment. Candidates who meet the qualifications outlined below are encouraged to consider this opportunity.

Key Responsibilities:

  • Welcome customers at the service counter and provide direct assistance on various topics related to transit services and fare programs.
    Conduct sales transactions utilizing the point of sale system, which includes selling fare media, merchandise, and processing various payments.
    Address a wide range of customer inquiries and concerns regarding transit operations, including schedules and fare media programs.
    Handle applications for Senior and Youth fare media.
    Assist customers with inquiries and resolve issues via phone or in-person interactions.
    Provide information on fare media and clarify policies and pricing.
    Process ticket exchanges and manage refund requests.
    Oversee the bicycle rental program, including inventory management and customer notifications.
    Review and submit applications for discount fare media for eligible individuals, ensuring proper communication of policies and procedures.
    Conduct inventory checks of merchandise and perform additional related duties as assigned.

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Company Overview

About Us:
Tryfacta is a leading provider of Workforce Management Solutions, recognized nationally for our services to both private and public sector clients across the United States. Our areas of specialization include Healthcare, IT, Business Support, and Professional & Craft/Light Industrial sectors.

Founded in March 1996, we maintain a presence in all 50 States and have been ranked as one of the fastest-growing companies by Inc. Magazine (Inc. 5000).

We are certified by the Joint Commission for Healthcare Staffing Services and hold various ISO Certifications, demonstrating our commitment to excellence and continuous improvement.