IT Help Desk Administrator

2 months ago


Amherst, United States First Source LLC Full time

This job is located at:

205 Bryant Woods South Amherst NY 14228

Role Description: As the Helpdesk Support Specialist, you will manage system administration tasks to maintain system functionality, safeguard data integrity, ensure availability, and facilitate client processing. Execute a range of responsibilities related to PC installation and provide support when needed. Conduct maintenance tasks for personal computers, telephones, workstations, and monitors to ensure their optimal performance.

Roles & Responsibilities

  • Offer Helpdesk Support to address daily issues efficiently
  • Aid in the day-to-day management and administration of data systems, encompassing performance monitoring, capacity planning, and preventive maintenance
  • Assist end-users in accessing information, troubleshooting issues, and resolving system inquiries
  • Facilitate employee moves, additions, and changes within the system
  • Enforce compliance with company technology policies
  • Conduct setup, maintenance, and replacement of PCs, monitors, and telephones
  • Review, articulate, and communicate user requirements to both internal and external providers and vendors
  • Be available to perform off-hours duties for tasks requiring attention during non-standard working hours

Top of Form

Expected/Key Results

  • Interact with all company employees.
  • Manage external vendor relationships

Competencies & Skills

  • Excellent organizational skills and attention to detail.
  • Ability to participate effectively in a team atmosphere.
  • Ability to manage multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Familiarity with data networks, internet/intranet concepts, servers and software and hardware tools.
  • Familiarity with various operating systems.
  • Familiarity with LAN/WAN architecture.
  • Familiarity with Routers/Firewalls.
  • Knowledge of PC hardware and software technology, including various FTP software products.
  • Knowledge of network operating systems such as Windows Server and UNIX.
  • Knowledge of LAN/WAN communications.

  • Help Desk Technician

    4 weeks ago


    Amherst, United States Heritage Christian Services Full time

    Overview The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services, Inc. Pay rate for this position: $19.20 - $25.80 / hour The salary of the finalist selected for this role will be set based on a variety of factors,...


  • Amherst, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Receptionist/Front Desk position in South Hadley, Massachusetts. The role is pivotal to our operations, focusing on ensuring smooth communication and coordination at our front desk. As a Receptionist/Front Desk, you will be the first point of contact for our...


  • Amherst, United States University Hospitals Urgent Care Full time

    We havefull time, front desk/medical receptionist position openings at our clinic located at 900 N Leavitt Rd, Amherst, OH 44001.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is the...


  • Amherst, United States University Hospitals Urgent Care Full time

    We havefull time, front desk/medical receptionist position openings at our clinic located at 900 N Leavitt Rd, Amherst, OH 44001.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job description The Patient Service Representative is the...


  • Amherst, Massachusetts, United States InsideHigherEd Full time

    About the RoleThe Salesforce Marketing Cloud Administrator will be responsible for designing and implementing technical solutions for engaging prospective students and beyond, ensuring data integrity and leveraging Salesforce data for mass communications.Key ResponsibilitiesConfigure and administer the Salesforce platform to support projects, staying up to...


  • Amherst, Massachusetts, United States InsideHigherEd Full time

    About the RoleThe Salesforce Marketing Cloud Administrator will be responsible for designing and implementing technical solutions for engaging prospective students and beyond. This role will ensure data integrity and leverage Salesforce data for mass communications.Key ResponsibilitiesConfigure and administer the Salesforce platform to support projects,...


  • Amherst, Massachusetts, United States University of Massachusetts Full time

    Job SummaryThe University of Massachusetts is seeking a highly skilled Salesforce Marketing Cloud Administrator to join our team. As a technical lead for Salesforce and Marketing Cloud platforms, you will be responsible for designing user journeys, ensuring data integrity, and leveraging Salesforce data for mass communications.Key ResponsibilitiesConfigure...


  • Amherst, Massachusetts, United States Arthur Grand Technologies Inc Full time

    Job OpportunityArthur Grand Technologies Inc is seeking a highly skilled IT Infrastructure Analyst to join our team.Job SummaryWe are looking for an experienced IT Infrastructure Analyst to support our clients in Amherst, VA. The ideal candidate will have a strong understanding of network infrastructure, including servers, switches, routers, and security...


  • Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst seeks a highly skilled Salesforce Marketing Cloud Administrator to join its team. As a technical lead for Salesforce and Marketing Cloud platforms, this individual will design user journeys for engaging prospective students and beyond, ensuring data integrity and leveraging Salesforce data for mass...


  • Amherst, Massachusetts, United States University of Massachusetts Amherst Full time

    Job SummaryThe University of Massachusetts Amherst seeks a highly skilled Salesforce Marketing Cloud Administrator to join its team. As a technical lead for Salesforce and Marketing Cloud platforms, this individual will design and implement user journeys for engaging prospective students and beyond, ensuring data integrity and leveraging Salesforce data for...


  • Amherst, Massachusetts, United States US Fish and Wildlife Service Full time

    Job SummaryThis position is an Administrative Officer in the Science Applications Program working in Hadley, MA for the Northeast Assistant Regional Director Science Applications. The position will also support Administrative Officer needs in the Office of Communications.Key ResponsibilitiesPlans and conducts analytical studies of organizational elements and...


  • Amherst, Virginia, United States Virginia Jobs Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Office Associate III to join our team at the Virginia Department of Social Services. This part-time position will provide administrative support to our front desk team and serve as the initial point of contact for visitors and callers.Key ResponsibilitiesProvide exceptional customer service and...

  • Office Associate III

    2 weeks ago


    Amherst, Massachusetts, United States Virginia Jobs Full time

    Job Title: Office Associate IIIWe are seeking a highly organized and detail-oriented Office Associate III to join our team at the Amherst County Department of Social Services. This part-time position is ideal for individuals who possess excellent customer service skills, experience working with diverse populations, and proficiency in Microsoft Office and...


  • Amherst, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you an organized, detail-oriented professional with a passion for supporting executives and ensuring seamless operations? Join our client’s dynamic team as an Executive Administrative Assistant, where your expertise will be valued, and your contributions recognized. If you thrive in a fast-paced setting and are eager...


  • Amherst, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you an organized, detail-oriented professional with a passion for supporting executives and ensuring seamless operations? Join our client’s dynamic team as an Executive Administrative Assistant, where your expertise will be valued, and your contributions recognized. If you thrive in a fast-paced setting and are eager...


  • Amherst, United States Imagine Staffing Technology, An Imagine Company Full time

    Nature & Scope:Positional OverviewAre you an organized, detail-oriented professional with a passion for supporting executives and ensuring seamless operations? Join our client’s dynamic team as an Executive Administrative Assistant, where your expertise will be valued, and your contributions recognized. If you thrive in a fast-paced setting and are eager...


  • Amherst, United States Akron Children's Hospital Full time

    Part-time, 24 hours/weekVariable day shift between 8am to 5:30pmOnsite, travel required between Amherst and Oberlin officesSummary:The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a...


  • Amherst, United States InsideHigherEd Full time

    Job no: 524584Work type: Staff Full TimeLocation: UMass AmherstDepartment: MarComUnion: PSUCategories: Public Relations, Marketing, Communications, PSU AAbout UMass AmherstUMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The...

  • IT Operations Eng

    5 days ago


    Amherst, United States Cantrell Gainco Group, Inc. Full time

    POSITION SUMMARY: The IT Operations Engineer is responsible for supporting the technical infrastructure and connectivity of offices globally and the IT service delivery to approximately 400 end users in the US and internationally. This role will assist in the support and maintenance of the network infrastructure, server infrastructure, cloud, data...


  • Amherst, Massachusetts, United States Orangetheory - Franchise #0022 Full time

    About Orangetheory - Franchise #0022We're a dynamic and growing fitness studio looking for enthusiastic individuals to join our team. As a Sales Associate, you'll be the face of our studio, greeting members, presenting our concept, and working with trainers to guide new clients through their first workout.Key ResponsibilitiesGreet members and present the...