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Patient Care Coordinator Sr

3 months ago

Waukesha, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

  • Train and on-board new employees
  • Attend EPIC Super User Meetings
  • Perform duties of an EPIC Super User
  • Train new employees
  • Act as a change agent
  • Assist training team with any new policy or work flow as directed by supervisor
  • Lead by example on a daily basis and promote positivity
  • Spend 80% of the time working the front line and 20% of time performing team lead duties
  • Work onsite daily
  • Check-in/check-out patient appointments and update patient registration demographics as needed
  • Work as a Kiosk Promoter
  • Collect Copays and outstanding balances
  • Total End-Of- Day Copay Report
  • Schedule patient appointments and procedures
  • Collaborate with the clinical team with scheduling requests
  • Answer priority telephone line, message physicians and relay messages to other providers and clinical team as needed
  • Communicate requests from clinical staff and leadership to access leadership prior to taking action
  • Gather data for measures of success
  • Collaborate with supervisor on meeting agendas and assist with staffing and attendance for huddles
  • Send out weekly email update to the team
  • Assist with presenting team meetings
  • Assist with When I Work schedule
  • Enter schedule patterns
  • Approve open shifts that do not exceed 40 hours per week unless approved by leader
  • Update schedule changes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ year Prior EPIC experience
  • 18 years of age or older
  • Ability to stand 4 hours at time as a Kiosk Promoter
  • Ability to sit at desk majority of the day for 8 hour shift

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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