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Conference Services Manager

3 months ago

San Diego, United States Remington Full time
Job Description

Position Overview: The Conference/Convention Services Manager is responsible for coordinating and executing all aspects of conference and convention services, ensuring seamless and exceptional event experiences for our clients. This role involves direct communication with clients, planning and managing events, and working closely with various hotel departments to ensure successful event execution. The ideal candidate will have excellent organizational skills, a keen eye for detail, and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Client Relations:

    • Act as the primary point of contact for conference and convention clients, providing personalized service and ensuring all client needs are met.
    • Conduct site inspections and pre-event meetings with clients to ensure all details are understood and planned.
  • Event Planning and Coordination:

    • Plan and organize all aspects of conferences and conventions, including room setup, audiovisual equipment, catering, and other event logistics.
    • Create detailed event orders and timelines, ensuring all hotel departments are informed and prepared.
    • Coordinate with external vendors and suppliers as necessary.
  • On-Site Event Management:

    • Oversee the execution of events, ensuring all aspects run smoothly and address any issues promptly.
    • Provide on-site support to clients during events, ensuring their satisfaction and handling any last-minute changes or requests.
  • Administrative Duties:

    • Prepare and manage event budgets, ensuring all costs are tracked and within budget.
    • Maintain accurate records of events, client interactions, and billing information.
    • Prepare post-event reports and conduct evaluations with clients to gather feedback and identify areas for improvement.
  • Collaboration and Communication:

    • Work closely with the Sales and Marketing team to understand client needs and promote hotel services.
    • Liaise with other hotel departments, including Catering, Housekeeping, and Front Office, to ensure coordinated service delivery.
    • Participate in regular meetings to review upcoming events and resolve any potential issues.
Location Description

1433 Camino Del Rio South, San Diego, California 92108

Find an inviting retreat in the center of it all at Sheraton Mission Valley San Diego Hotel. Located in the city's Mission Valley neighborhood, our authentic and elegant hotel places all parts of San Diego at your fingertips. The airport and San Diego University are right outside of our hotel doors, while iconic attractions like SeaWorld, Petco Park, Balboa Park and the San Diego Zoo are a short drive away.

Requirements
  • Qualifications:

    • Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
    • Experience: Minimum of 3 years of experience in event planning, conference services, or a similar role within the hospitality industry.
    • Skills:
      • Exceptional organizational and multitasking abilities.
      • Strong interpersonal and communication skills.
      • Proficiency in event management software and Microsoft Office Suite.
      • Ability to work under pressure and handle challenging situations with professionalism.
    • Attributes:
      • High attention to detail and a commitment to excellence.
      • Flexibility to work evenings, weekends, and holidays as required.
      • Passion for delivering outstanding customer service and creating memorable experiences for clients.


Range of pay: $25 to $27 per hour