Business Services Manager III

3 hours ago


San Antonio, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:
We are seeking a highly skilled Business Services Manager III to join our team at the Texas Department of Aging & Disability Services. As a key member of our Regional Administrative Services team, you will be responsible for administering and directing Business Services programs for a designated geographic area. Your expertise in organizational and management skills will be essential in carrying out policies, procedures, and standards. You will be accountable for the quality of management employed in accomplishing work objectives and will perform moderately complex managerial work providing direction and guidance in strategic operations and planning.

Key Responsibilities:

* Manage activities of staff in Business Services, develop and implement techniques for evaluating RAS activities, and provide technical guidance in all aspects of the RAS program area to ensure efficient use of resources and quality of services. (35%)

* Manage personnel functions, coordinate and implement recruiting, interviewing, hiring, leave approval, and time records, develop and approve schedules, priorities, and standards for achieving goals, and plan, assign, and supervise the work of Business Services staff. (20%)

* Lead the development and implementation of guidelines, procedures, and regulations impacting the customer service delivery system in coordination with other RAS components and monitor compliance with agency policies and procedures. (20%)

* Oversee the preparation of management and productivity reports, internal audits, special reviews, research studies, forecasts, and modeling exercises to improve services and to exchange, or verify information, answer inquiries, address issues, or resolve problems with customers. (10%)

* Develop and maintain current and core knowledge of all HHS agencies in assigned area by reviewing agency literature, attending regional management meetings, and participating on agency workgroups. (10%)

* Represent RAS at meetings, conferences, committees, and on workgroups. (5%)

Requirements:

* Considerable knowledge of local, state, and federal laws and regulations relevant to business services, facility operations, and contract management.

* General knowledge of the programs of the Texas Health and Human Services agencies.

* Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives.

* Skill in both written and oral communications.

* Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.

* Ability to establish program goals and objectives.

* Ability to manage multiple tasks requiring flexibility in work prioritization.

* Ability to identify problems, develop and evaluate policies and procedures, and implement effective solutions.

* Ability to develop clear and concise reports.

* Ability to plan, assign, and effectively supervise the work of others.

* Ability to exercise sound judgment and make independent decisions in accordance with established policies and procedures.

* Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.

* Ability to travel locally and across the state, which may include overnight stays.

* Ability to work outside normal business hours as required.

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