Technical Service Specialist

7 months ago


Lake Orion, United States American Battery Solutions Full time

Job Summary: The Technical Service Specialist is responsible for building strong customer relationships, achieving excellent customer satisfaction levels, and growth of the ABS customer service portfolio. This role requires a high level of initiative, self-motivation, and engagement with customers and internal stakeholders, aiming for 100% customer satisfaction. This individual will work closely with our prototype and production engineering manufacturing teams, as well as key suppliers and the validation/testing teams. Responsibilities: Service * Ensure customer satisfaction with product performance and field service activities. * Assign and schedule regional Service Technicians. * Prepare and approve quotations for field service activities. * Review and approve field service reports; provide complete and professional documentation to the customer. * Responsible for after-hours and emergency 24/7 customer support. * Develop and maintain spare parts programs with cross-functional operations support. * Develop and present training programs for key customers and stakeholders to be utilized at customer sites, industry events, and new installations. Warranty * Manage customer Return Material Authorization (RMA) process. * Manage customer Warranty process. * Develop and implement warranty processes and tracking, including process flow diagrams and call center scripts. * Create Customer and Product Warranty documents. * Develop and implement systems and tools including Web-based, telephone, and email to collect and capture customer satisfaction data and ensure resolution and tracking of customer concerns. * Performs other duties as requested, directed, or assigned. * Predictable and reliable attendance. Position Qualifications: * Bachelor's degree in business, engineering, or a related field. * Minimum of seven (7) years of experience working in customer service and a minimum of five (5) years of experience leading teams of skilled mechanical and electrical service technicians. * Minimum of five (5) years of working with complex electro-mechanical systems required. * Demonstrated project management experience, including lean, six-sigma practices, and other related structured problem-solving practices. * Highly collaborative with a genuine passion for customer service. * Excellent analytical, communication, and presentation skills. * Strong interpersonal skills to work with team members on all levels of the organization. * Highly organized and detail oriented. * Ability to travel approximately 25% domestically and internationally. * Ability to work in a dynamic start-up environment where initiative and ownership is preferred. * Assertive, and not afraid to share their opinion. Key Competencies: * Focuses on Quality: Drives work results with a quality focus on actions and results. * Decision Making & Analysis: Makes sound decisions based upon a mixture of data-driven analysis, expertise, experience, and judgment; collects relevant information, seeks input from others, and identifies connections and/or root causes of problems. * Continual Improvement: Displays a consistent orientation toward producing the highest quality products or services, while keeping a focus on sustainability. Constantly looking for incremental improvements in work processes and results. * Takes Initiative: Exhibits strong drive for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles and opposition. * Working Safely: Demonstrates safe behaviors. Aware of potential risks and threats in the workplace. * Delivers Results: Achievement-oriented, feeling a sense of urgency to reach goals on time, if not before. * Teamwork: Works cooperatively with others to accomplish team goals and organizational objectives. * Communications: Exchanges thoughts, feelings, and information effectively. Physical Requirements / Working Conditions: The physical demands described here are representative of those that must be met by an e



  • Lake Orion, Michigan, United States KCM Technical Full time

    About the RoleWe are seeking a skilled Precision Machine Specialist to join our team at KCM Technical.This is a full-time position with a competitive salary of $42.50 per hour, offering an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums.Key ResponsibilitiesAssemble and start-up new CNC...


  • Lake Orion, Michigan, United States KCM Technical Full time

    Job Overview:">This is a full-time position responsible for supporting installations and service calls exclusively at client's customer sites. As a certified mechanical engineer specialist, you will be dispatched from your home and need to be available to travel on short notice to wherever the client designates.">About the Job:">This role requires strong...


  • Lake Orion, Michigan, United States Serra Lake Orion Automotive Full time

    We are seeking a skilled Automotive Service Specialist to join our team at Serra Lake Orion Automotive. As an Automotive Service Specialist, you will be responsible for diagnosing and repairing vehicles to factory specifications.The successful candidate will have previous experience as an Automotive Technician, with a valid State of Michigan Motor Vehicle...


  • Lake Orion, Michigan, United States Isuzu Motors Limited Full time

    Job OverviewThis is a hybrid role that requires three days of on-site work in Lake Orion, Michigan. As a Customer Service Specialist I, you will interact with IGSS retail and fleet customers via phone and email to resolve software/hardware-related issues with IDSS.About the JobWe are seeking an experienced customer service professional to join our team as a...


  • Salt Lake, Utah, United States HOJ INNOVATIONS, INC Full time

    About the RoleWe are seeking a skilled Technical Service Specialist to join our team at HOJ INNOVATIONS, INC. As a key member of our team, you will be responsible for installing, maintaining, and repairing material handling equipment.


  • Lake Mary, Florida, United States Kappa Services Full time

    About the JobWe are looking for a skilled Technical Service Specialist to join our team. In this role, you will be responsible for handling tier 2 support escalations from the Help Desk, resolving advanced technical issues, and taking ownership of tickets until they are resolved.You will work on tickets in a professional manner, thoroughly documenting...

  • Sleep Specialist

    4 weeks ago


    Lake Orion, Michigan, United States Mattress Firm Full time

    Mattress Firm is America's most trusted authority on sleep, with a mission to help people sleep well to live well. As a Sleep Specialist, you will play a crucial role in creating a life-changing in-store experience for customers, empowering them to build the perfect sleep sanctuary.Job OverviewWe're looking for talented individuals who are passionate about...


  • Lake Orion, Michigan, United States Isuzu Motors Limited Full time

    Job Summary: We are seeking an experienced Technical Support Representative to join our team at Isuzu Motors Limited. This role involves interacting with customers via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). The successful candidate will have a strong technical background and excellent...

  • Mechanical Technician

    2 months ago


    Lake Orion, United States KCM Technical Full time

    Job DescriptionJob DescriptionMechanical Technician The ideal candidate would live in or be looking to relocate to the areas indicated. Relocation assistance is NOT provided. Prior experience installing and/or diagnosing and repairing machines is required. This position will be on-site at GM in Lake Orion, MI.This position is responsible for supporting...


  • Lake Orion, United States Isuzu Motors Limited Full time

    This role is hybrid, requiring three days onsite in Lake Orion, Michigan. We are not considering visa sponsorship for this positionJOB SUMMARY Interacts with IGSS retail and fleet customers, via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale orders and assists in...


  • Lake Orion, United States Isuzu Motors Limited Full time

    This role is hybrid, requiring three days onsite in Lake Orion, Michigan. We are not considering visa sponsorship for this positionJOB SUMMARYInteracts with IGSS retail and fleet customers, via phone and email to resolve software/hardware related issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale orders and assists in...


  • Lake Oswego, Oregon, United States Trimble Full time

    Job OverviewThe role of Cloud Support Specialist is a critical position within the Trimble organization, supporting the Construction Sector. This specialist will work collaboratively across Support, Development, and Product teams under a flexible work arrangement (hybrid).About the RoleThis Cloud Support Specialist will be responsible for providing advanced...


  • Salt Lake, Utah, United States SKIDATA USA Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Technician to join our team as a Technical Operations Specialist. This is an exciting opportunity to work with cutting-edge technology and provide exceptional customer service in the greater Salt Lake City area.


  • Lake Orion, United States American Battery Solutions Full time

    American Battery Solutions has a full-time opening for a Systems Test Technical Engineer in Lake Orion, Michigan. Job Summary: The Systems Test Technical Engineer is a highly skilled and versatile Test Setup Engineer with expertise in hardware, software, and mechanical systems. The ideal candidate will be responsible for setting up, integrating, and...


  • Moses Lake, Washington, United States Aviation Technical Services Full time

    About the RoleWe are seeking a skilled Aerospace Interior Installation Specialist to join our team at Aviation Technical Services. This is an exciting opportunity to work with a leading provider of aircraft maintenance, repair, and overhaul services.


  • Lake Orion, Michigan, United States OT Training Solutions Full time

    Job Summary:We are seeking an experienced Aviation Systems Specialist to join our team at OT Training Solutions, LLC. In this role, you will apply advanced technical knowledge and experience to design, implement, and maintain complex aviation systems, including simulators and training devices.Key Responsibilities:Develop and implement training plans for...


  • Salt Lake, Utah, United States Motorola Full time

    Company Overview: At Motorola Solutions, we're dedicated to helping people and organizations be their best in the moments that matter. Our mission is to provide innovative technologies that make a real difference in public safety and security ecosystems.Job Description: As a Hypercare Support Specialist, you will play a critical role in delivering...


  • Lake Orion, Michigan, United States American Battery Solutions Full time

    Job SummaryWe are looking for a Production Planning Specialist to join our team at American Battery Solutions. As a key member of our manufacturing operations team, you will be responsible for overseeing all aspects of production planning, including scheduling, inventory management, and supply chain coordination.This position requires strong organizational...


  • Salt Lake, Utah, United States KCM Technical Full time

    Job OverviewAs a Universal Field Services Technician, you will specialize in the 5-axis Universal Line versus turn-key production solutions, responsible for supporting installations and service calls exclusively at client's customer sites. This role requires strong mechanical aptitude, an in-depth knowledge of metric prints, and an understanding of assembly...


  • Lake Forest, California, United States Avidex Full time

    About Avidex:A leading player in the audiovisual and IT integration industry, Avidex delivers cutting-edge solutions to diverse clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we expand, we seek a highly skilled and experienced Help Desk Specialist - IT to join our dynamic team in California.Compensation...